• Job Description

  Req#: R0066660

  About Our Job

  The Denver County Court is seeking a Program Navigator to join the team at the Probation Division.

  What We Offer

  The City and County of Denver offers a competitive salary commensurate with education and experience. The hourly range for this position is $20.90 - $28.74 . We also offer generous benefits for full-time employees which include but is not limited to:

  • A guaranteed life-long monthly pension, once vested after 5 years of service
  • 457B Retirement Plan
  • 132 hours of PTO earned within first year
  • 11 Paid Holidays per year, plus 1 personal holiday, and 8 hours of Denver Good Deeds volunteer time
  • Education Refund Program (ERP) - a chance for the city to support your continued learning and career growth by investing in your future with the city
  • Care Bank – 8 weeks of Paid Family Leave (after the probation period is passed)
  • Free RTD Eco Pass
  • Competitive medical, dental and vision plans effective within 1 month of start date

  Who We Are

  The DCC

  The mission of Denver County Court is to administer justice fairly, efficiently, and effectively; provide excellent customer service, and foster a positive environment where employees enjoy their work. The City and County of Denver’s third branch of government is comprised of 19 judges, 3 full-time magistrates, and 300 staff members. Case types include state, civil, small claims, traffic, criminal, and other general sessions cases within the City and County of Denver. The Denver County Court proudly serves the community and continually seeks ways to incorporate procedural fairness and evidence-based practices.

  Location

  The Program Navigator position is located in the Minoru Yasui Building located at 303 W. Colfax Ave. The Program Navigator office is located on the 6th floor and offices are in a cubicle format. The Program Navigator team are also present in the Courtroom up to 5 afternoons a week. This would require the incumbent to walk back and forth from the office to the Courthouse located at the Lindsey-Flanigan Courthouse at 520 W. Colfax Ave. Denver, CO, 80204. The Navigator team supervises approximately 500 cases. The team is currently comprised of three Program Navigators and one Supervisor.

  The Division

  The Driving Under Restraint (DUR) Navigator Unit: The DUR Navigator team was established as a pilot project effective June 3, 2019 to help clients navigate the difficult task of balancing the DMV and Court system. Since the inception of the program, the team has experienced tremendous success. So far, the team has dismissed over 1,700 DUR cases, is currently supervising over 500 cases and have assisted clients satisfy over $300,000 in reinstatement requirements by navigating and assisting clients to obtain their driver’s license. This program has already demonstrated extraordinary growth and achievement in its short implementation!

  Denver County Court DUR (Driving Under Restraint) Program will work with defendants who are referred and have pending DUR and Driving After Revocation Prohibited (DARP) charges to determine driver license eligibility reinstatement date and requirements. The DUR Navigators will assist these defendants working through system challenges and coordinating with other stakeholders to complete the reinstatement requirements.

  What You'll Do

  As a Program Navigator, you will:

  • Conduct new client intakes, provide case navigation services, and establish timeframes to complete reinstatement requirements
  • Be present in the Courtroom to complete intakes and speak with clients up to five times a week.
  • Document client progress, set deadlines, and file Court reports on DUR Navigator cases
  • Collaborate with DMV, Child Support Enforcement, Colorado Courts, and other entities to assist defendants to fulfill their driver’s license reinstatement requirements
  • Research court cases to determine outstanding judgements utilizing different criminal justice databases
  • Interact with over 20 clients per day that are in various stages of their case while managing a caseload of approximately 150 clients

  About You

  What You'll Bring

  We are looking for someone who is knowledgeable in court processes, approachable, compassionate, ready to learn and flexible. The ideal candidate will have integrity and a strong commitment to public service, in addition to the following:

  • Customer service experience in a high-volume environment – interacting with customers from diverse backgrounds dealing with stressful situations.
  • Prior case management experience
  • Ability to manage multiple deadlines
  • Meticulous data entry management
  • Experience with research and problem-solving
  • Excellent interpersonal and teamwork skills for a small cohesive team
  • Ability to demonstrate collaboration with customers, peers, and employees
  • Experience collaborating with stakeholders in multiple jurisdictions
  • Ability to navigate obstacles with clients
  • Proficiency within the full Microsoft Office Suite
  • Bilingual preferred

  Required Minimum Qualifications

  We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Experience Requirement: One (1) year of experience supporting a program and/or helping individuals navigate complex systems
  • Education and Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
  • Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

  To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

  • Resume - Required
  • Cover Letter – Preferred

  Application Deadline

  This position is expected to stay open until Monday April 29, 2024. Please submit your application as soon as possible and no later than April 29, 2024 at 11:59PM to ensure consideration.

  About Everything Else

  Job Profile

  CA3400 Program Navigator

  To view the full job profile including position specifications, physical demands, and probationary period, click here.

  Position Type

  Unlimited

  Position Salary Range

  $22.76 - $34.14

  Starting Pay

  Based on education and experience

  Agency

  Denver County Court

  The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

  Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

  For information about right to work, click here for English or here for Spanish.

• About the company

  Denver, officially the City and County of Denver, is the capital and most populous municipality of the US state of Colorado.

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