Job Description

Program Support Analyst

Human Services – Peel Housing Corporation

Regular Full-time

Salary Range - $89,469 - $111,834 plus comprehensive benefit package

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Work Mode - Hybrid - The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time

Location: 7120 Hurontario Street, Mississauga

Hours: 8:30am-4:30pm; Monday-Friday

Who we are: Peel Housing Corporation (PHC) provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

The PSA supports the management team to ensure all services are delivered effectively and efficiently. This includes conducting research, interpreting and analyzing complex information related to specific divisional requests and provides strategic recommendations that will positively impact the development, implementation, and continuous process improvement for division’s programs.

What you will do in this role:

• Advise on strategic policies and operational procedures, monitor, analyse and assess the impact of new initiatives
• Author information and analytical reports (including Council reports) and creates presentations for the Director and Divisional Management Team (DMT) to assist in the provision of information to Councillors, constituents, advocates, service providers, local planning groups, area Municipalities, community agencies, key stakeholders and other Regional departments
• Facilitate divisional meetings and sessions to elicit information from various levels of staff to drive key departmental/divisional initiatives
• Provide expert guidance and leadership in coordinating key events, training and coaching sessions, projects and initiatives in collaboration with internal and external resources
• Provide guidance and essential program information enabling the Directors to make informed decisions for effective program administration
• Collaborate with the Corporate Financial Support Unit in preparation for each budget cycle to ensure position management alignment
• Represent the Division as required on various internal and external committees and working groups
• Create, analyse and interpret internal/external surveys (including requests for information) and facilitates responses to various stakeholders
• Provide expert guidance to staff through position management and Return to Work processes
• Trend analysis to inform budget, operational and labour relations implications
• Develop and coordinate the execution of work plans and communication plans for Divisional initiatives and business planning

What the role requires :

• Post secondary education in Human Services or related field with at least 5 years experience in Human Services
• An equivalent combination of education and experience will also be considered
• Strong knowledge of concepts and methodologies related to project and change management
• Strong research and analytical skills to develop evidence informed program and project recommendations
• Knowledge of relevant legislation, corporate policies, collective agreements and departmental and corporate landscape to provide recommendations for increased service delivery and efficient business operations
• Familiarity with various legislation as it relates to Human Services program, including the Housing Services Act, Residential Tenancies Act, Ontario Works Act, and Child Care and Early Years Act (CCEYA)
• Working knowledge of technologies required to support the above noted responsibilities such as MS Office, SAMS, OCCMS, CMS, CBS, FS Pro

Skills/Abilities:

• Sound judgment and critical thinking with the ability to problem solve and resolve conflict with tact and diplomacy
• Demonstrated ability to foster strong and effective working relationships with peers and senior management
• Well-developed communication skills, both verbal and written, and a proven ability to present to various audiences, both internal and external to Peel,
• Ability to manage priorities in a context of competing demands and ensure deadlines are met and objectives advanced
• A commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

If this opportunity matches your qualifications and experience, please apply on-line.

Interview: Our recruitment process will be completed with video conference technology

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement and learning and development resources

Work Mode & Job Location: In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the 7120 Hurontario worksite.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.Hours of Work: 35 hours per weekThe Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will include video conference technology

If this opportunity matches your qualifications and experience, please apply online.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.