To qualify for this position, applicant(s) must meet one the following qualifications:

SPECIALIZED EXPERIENCE: Requires one (1) year of specialized experience equivalent to the GS-04 grade level in Federal service that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of this position. Specialized experience includes providing customer service; receiving, greeting, and directing visitors; and responding to general inquiries via the telephone and in person. (Resume(s) must clearly support the duties and experience required for this position. We will not make assumptions regarding experience.)
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SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): 4 years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
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COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): Combination of specialized experience and successfully completed post-high school education may be used to meet the total experience requirement. Only education in excess of 2 years is creditable.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Customer Service (Clerical/Technical)
• Interpersonal Skills
• Organizational Stewardship

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The employee is required to stand and walk for prolonged periods of time and sitting at a computer for long periods of time. The work is primarily physical and requires standing, walking, bending, lifting, kneeling, and pushing wheelchairs, transport chairs, gurneys, stretchers, medical beds, and other medical equipment. The work requires above average agility and dexterity. The work requires heavy lifting of equipment or patients. The employee must be able to operate a vehicle in a sitting position for prolonged periods of time in extreme weather conditions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.