• Job Description

  Req#: 763030100

  The Program Support Assistant(OA) is located in the VA Roseburg Health Care System (RVAHCS) Remote Patient Monitoring-Home Telehealth (RPM-HT) Program is to perform a variety of program support functions. The position reports to the Nurse Manager (NM) of RPM-HT. The RPM-HT Program coordinates care for a wide range of eligible Veterans.

  
  

  Duties

  
  

  The Program Support Assistant (OA) performs a variety of clerical and administrative support duties for Telehealth Services and performs office automation support using multiple automated programs and software such as SharePoint, databases, spreadsheets, word documents and graphics in support of the clerical and administrative work. Other duties include:

  
  

  Requirements

  
  

  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • May serve a probationary period.
  • Selective Service Registration is required for males born after 12/31/1959.
  • A complete application package; Resume, Transcripts, etc.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

  
  

  Qualifications

  
  

  To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement 12/11/2023.
  
  You may qualify based on your experience as described below:GS-06 Eligibility:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Working with various office automation software processing procedures and function keys and the similarities and differences among software types to produce a wide range of documents, such as graphics or tables within text, to edit and reformat electronic drafts, and to update and revise existing databases or spreadsheets. Employing knowledge of the broad range of patient care and administrative services at the Medical Center in order plan, implement, carry out, and advise on various activities relative to quality management/improvement. Assisting with basic financial procedures and processes, and the ability to track a wide variety of program expenses. Preparing various routine correspondence/reports, maintaining files/records, and reviewing and processing mail. Communicating verbally and in writing with a variety of people from different backgrounds and different levels of understanding. This may include clerical, technical, administrative, and professional (medical and non-medical) people at all levels in the agency. NOTE: Experience must be fully documented on your resume and must include job title, duties, month & year starting and ending dates AND hours worked per week.

  Proficiency Requirement: In addition to meeting Specialized Experience the following is required: Typing Proficiency: 40 words per minute typing speed. Applicants may meet this requirement by presenting a certificate of proficiency from a school or other organization authorized to issue such certificates or by self-certifying their proficiency.
  
  You will be rated on the following Competencies for this position:

  • Clerical
  • Customer Service
  • Interpersonal Skills
  • Learning
  • Planning and Evaluating
  • Self-Management
  • Teaches Others
  • Technical Competence

  
  
  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
  
  Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
  
  Physical Requirements: The work is mostly sedentary in nature. Typically, the employee sits comfortably to do the work. However, there is walking; standing; bending and carrying of light to medium weight items such as equipment/devices, papers, books, etc. often up and down flights of stairs across the VA campus.
  
  For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

• About the company

  The United States Department of Veterans Affairs (VA) is a Cabinet-level executive branch department of the federal government charged with integrating life-long healthcare services to eligible military veterans at the 1700 VA medical centers and outpatient clinics located throughout the country.

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