Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants

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Job Overview

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads—leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. We offer flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, to help businesses build brand awareness, increase product sales, and more.

Within Amazon Advertising, the Ad Tech Sales and Services team develops strategic partnerships across advertising agencies and direct clients, focusing on scalable technology partnerships and services.

Position Details

Our Amazon DSP team seeks a Programmatic Solutions Consultant - Technical to join our growing team in New York. You will independently resolve customer campaign execution issues, providing technical support to enterprise customers: programmatic trading desks. Your responsibilities include issue investigation, reproducing complex cases, researching solutions, and developing tools to scale service quality. You will also provide input for product prioritization based on root cause analysis of incidents, ensuring high customer service standards.

Key Responsibilities

1. Handle complex customer issues through reproduction, root cause analysis, and prioritization.
2. Demonstrate deep technical expertise and problem-solving skills for critical advertising issues.
3. Serve as escalation point for resolving complex, cross-organizational issues.
4. Collaborate with internal teams to investigate, define workarounds, and resolve defects.
5. Support Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms.
6. Prioritize issues based on customer impact using case management tools.
7. Contribute to training and documentation for internal and external users.
8. Automate procedures via scripting and data APIs for high-volume data analysis.
9. Identify solutions proactively, communicate trends, and suggest customer experience improvements.
10. Mentor peers to enhance technical troubleshooting skills.
11. Drive continuous improvement and influence product support strategies.
12. Identify emerging issues and influence product prioritization through investigations.

Basic Qualifications

• 3+ years of experience in network and OS support.
• 3+ years in virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen).
• 3+ years in database administration.
• 3+ years of software development with object-oriented languages.
• 3+ years of CI/CD experience.
• 3+ years of information security and compliance experience.
• Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience.

Preferred Qualifications

• Additional 3+ years of technical support experience.

Amazon is an equal opportunity employer. We consider qualified applicants regardless of veteran status, disability, or other protected categories. For applicants in Los Angeles County, job duties include working safely, communicating effectively, and adhering to laws and policies. We consider criminal history in our hiring decisions in accordance with local laws. If you need accommodations during the application process, visit

The salary range for this position in the US is $86,000 to $185,000 annually, depending on location and experience. Amazon offers comprehensive benefits and total compensation, including possible equity and sign-on bonuses. For more details, visit This posting remains open until filled. Apply via our career site.

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