Programme Coordinator, TrustLaw, Thomson Reuters Foundation

Thomson Reuters Foundation is recruiting a skilled and dynamic Programme Coordinator to support the delivery and expansion of our award-winning TrustLaw programme.

The Thomson Reuters Foundation is the corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we work to advance media freedom, foster more inclusive economies, and promote human rights. Through news, media development, free legal assistance and convening initiatives, we combine our unique media and legal services to drive systemic change.

We use the combined power of journalism and the law to build global awareness of critical issues faced by humanity, inspire collective leadership and help shape a prosperous world where no one is left behind.

We run the world’s largest pro bono legal network, TrustLaw. Working with leading law firms, we facilitate free legal support, groundbreaking research and resources for NGOs and social enterprises in 175 countries. By spreading the practice of pro bono worldwide we strengthen civil society and drive social change. Our network has grown to 5,800 members, including more than 950 law firms and in-house legal teams.

Joining a global team, the Programme Coordinator will coordinate the day-to-day running of the TrustLaw service and ensure strong service standards. The Programme Coordinator has a client-facing role, supporting our membership (non-profit, social enterprise, legal members, and other beneficiaries, as appropriate) to engage with the TrustLaw service, and provides comprehensive administrative support to the TrustLaw team.

The role is based in London and reporting into the Legal Manager, Global.

About the Role
In this opportunity as a Programme Coordinator, you will:

• Coordinate all pro bono requests, from reviewing and screening for eligibility and complexity, liaising with clients to obtain further information, managing scoping calls with the TrustLaw team, cross-checking posted requests, and sending out weekly legal network-wide communications.
• Coordinate connections of legal providers to pro bono clients to ensure a smooth running of service, including liaising with firms on questions about offers, screening offers for eligibility criteria, supporting with in-house-law firm collaborative offers, connecting complex research projects with multiple legal teams and providing support to troubleshoot connection issues.
• Liaise regularly with all TrustLaw members including law firms, corporate counsel, NGOs, social enterprises and other beneficiaries, and field a range of queries about the TrustLaw service and offerings, and the TrustLaw portal, among others.
• Monitor and manages shared mailboxes, calendars, team filing systems, and phones.
• Monitor accounts and projects in Salesforce, keeps records up to date, and reports on metrics and the status of pro bono projects and connections.
• Coordinate quarterly reports, team guidance updates and supports team on Salesforce dashboards, metrics, and reporting queries.
• Coordinate team meetings, global internal team events, and team inductions/system set-up.
• Coordinate financial reporting and administration for the TrustLaw team, liaising with the TRF Finance department.
• Support TrustLaw’s global team with a range of administrative tasks.
• Assist with other duties as required.

About You
You're a fit for the role of a Programme Coordinator if your background includes:

• A proactive, process-oriented approach
• Excellent client relationship skills
• Strong attention to detail
• Strong experience in general administration and customer service
• Experience with databases, including Salesforce
• Excellent communication and interpersonal skills
• Fluent English (additional languages would be preferred)
• Ability to work independently as well as part of a team
• Experience working in the non-profit, development or legal sectors would be an advantage

How to apply

• The deadline for applications is 23:59 BST on Friday, 19 January 2024. Applications will be reviewed on a rolling basis so early applications are encouraged.
• To apply for this position, submit your CV and cover letter describing how you meet the specifications for this role, what you bring to it, and your availability to start. Applications without a cover letter will not be considered.
• The salary is relative to the local charitable sector and commensurate with experience.
• Applicants must have the right to work in the UK.

What’s in it For You

At the Thomson Reuters Foundation, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impact? With hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair and informed.
• A Unique Approach: Our expertise in media and the law is world class; we combine the power of both to address the critical issues faced by humanity.
• Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now.
• Benefits: We offer competitive salary packages and market-leading benefits.
• Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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