• Job Description

  Req#: 2684478

  Who We Are

  Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

  Why Escalent? Once you join our team you will have the opportunity to...

  • Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
  • Gain exposure to a rich variety of research techniques from knowledgeable professionals.
  • Enjoy a remote first/hybrid work environment with a flexible schedule.
  • Obtain insights into the needs and challenges of your clients—to learn how the world’s leading brands use research.
  • Experience peace of mind working for a company with a commitment to conducting research ethically.
  • Build lasting relationships with fun colleagues in a culture that values each person

  Position Specifications:

  This role sits within our global Community Operations and Programming team that supports our internal platforms and survey functions. Each day is different as you respond to continual and varied requests from other colleagues to support the work we do for our clients via a support queue. You will work closely with other members of the Community Operations and Programming team as well as the Consultants at C Space.
  
  These requests may include:

  • Programming and configuring a variety of activities using our platform, with an emphasis on surveys
  • Managing and prioritizing multiple requests via a support queue
  • Troubleshoot issues with our various customers and escalate as needed

  Who You Are

  You are dynamic, effective at multitasking, detail-oriented and analytical. You are experienced and comfortable with technology and like to explore and problem solve. You enjoy learning and figuring out new things. You are eager to contribute and collaborate through quality, commitment, courtesy and teamwork. In addition, you have a demonstrated experience with the MS Office Suite and a proven understanding and aptitude for web-based programming languages. You have related knowledge, exposure or practice with survey programming tools. Most importantly, you work best in a collaborative work environment that is focused on excellence and customer satisfaction.

  Desired Skills & Experience

  • Must have experience with applications focused on Confirmit Survey Programming
  • Demonstrated success at prioritizing tasks, working independently and handling detailed-oriented requests
  • Strong computer skills and comfort with Excel and Word
  • Comfortable and articulate in working directly with colleagues and teammates
  • The ability to effectively communicate verbally and in written form

• About the company

  Leading qualitative and quantitative market research, Data Sciences, Market Exploration, Product Development Brand Management, CX, UX company.

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