Progressive Pathway Program

Company Overview:

HomeServe USA Corp., a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we're biased, we're not just saying that. We're proud to have been certified as a Great Place to Work the last five years in a row! What do we do and what makes it so great? Well, we're glad you asked.

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster, and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

Program Summary & Responsibilities

The Progressive Pathway Program is a program for students seeking an early career program that will enable their professional development by providing opportunities to contribute to best-in-class work that plays a role in innovative business developments at HomeServe while working alongside some of the best and brightest minds across our industry. The Progressive intern will embark on a progressive and meaningful career within HomeServe USA.

After successfully completing an application and interview process, the Progressive Intern will join HomeServe for a 10-week internship starting in May. During their first summer, the Progressive intern will prepare to be an ideal HomeServe team player and employee by fully immersing themselves into learning the HomeServe business, culture, and specific areas of focus that complement their major by spending time shadowing actual operations of the HomeServe USA business.

During their second 10-week internship starting the following May, the Progressive interns will return to HomeServe utilizing their knowledge of HomeServe and classroom practice to fully participate in their newly selected areas of focus. The Progressive intern will regularly meet with their Progressive Pathway Supervisor to support one or more experience teams in performance of assignments and have unique assignments that support larger projects as well as the day-today operations of their department. The Progressive intern will also be assigned a Pathway Coach and Aspire Buddy and be given a full debriefing on the Summit Project which will be due in August. The Summit Project is presented and graded by the Progressive Pathway Committee followed by full-time employment offers by September of their senior year.

Essential Functions:

Roles and Responsibilities will vary by HomeServe USA department, but may include the following:

• Gained knowledge of the industry as it pertains to HomeServe USA.
• Experience in planning and organizational skills.
• Review of current department program activities to make recommendations for changes/improvement opportunities.
• Perform other duties as assigned.
• Detailed roles and responsibilities will be outlined dependent on the business group.
• The Progressive Intern will be expected to work full-time at 30-40 hours/week and will be compensated on an hourly basis.

Position Competencies:

• Student must be 18 years of age by the start of the summer internship assignment
• Student must be enrolled in an accredited university working towards a Bachelor’s
• Minimum GPA requirement of 3.0 on a 4.0 scale in their major, 2.7 overall
• Strong verbal and written communication skills
• Demonstrated ability to work in a team environment

Skills & Abilities:

• The 3 HomeServe Virtues: The Progressive Intern will demonstrate the 3 HomeServe virtues which will support them on their path to become an ideal team player.

PERSPECTIVE: Perspective is critical. A perspective person is more concerned about the greater good than themselves.

EAGER: Eager is working hard while maintaining high standards, strong work ethics, and striving to go above and beyond

INSIGHTFUL: Insightful is having common sense around people. Knowing how your words and actions affect others.

• The HomeServe Successful Characteristics:

Adaptability: Has the confidence to succeed even when faced with a challenge. Flexible in style and thinking. Ethical.

Building Capability & Engagement: Understand and values contributions from others. Develops capability of self and others. Engages others.

Customer Focus: Places the customer at the heart of the business, whether internal or external. Strong ethics and integrity. Builds rapport easily.

Delivery of Results: Strives to achieve. Keeps to timescales and follows procedures. Remains positive.

Drive & Ambition: Takes action. Conveys self-confidence and impresses people. Strives to be the best they can be. Lead's others.

Innovation: Visionary approach to finding and improving efficiencies and effectiveness. Respond positively to change.

Computer Skills:

• Competency in MS Windows, MS Word, and MS Outlook
• Intermediate Excel knowledge

Other Requirements:

• Strong analytical, verbal, and written communication and interpersonal skills
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
• Strong work ethic and willingness to take ownership
• Ability to work independently
• Ad-hoc responsibilities as assigned

Work Environment:

• Office Employee: Work is performed primarily in office 5-days a week. The noise level in the work environment is usually moderate to low in office settings.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

#LI-Onsite

#HUSA