• Job Description

  Req#: 24014387

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  Within the Global Commercial Services Technology (GCST) department, the Nipendo platform is looking for a driven individual to support strategic delivery management by overseeing the prioritisation, build, delivery and launch process of the Nipendo Platform.

  What will you do?

  • Facilitate Monitor Scrum team Velocity and Delivery of the program OKRs through the use of relevant program and team level metrics.
  • Support Product Teams through backlog refinement, backlog readiness, definition of ready/done and support writing user stories.
  • Facilitate Agile events that helps the engineer teams deliver value incrementally and iteratively.
  • Supervise 2 scrum team’s capacity and User Story refinement processes and interact with engineers to monitor and match capacity against wider program objectives.
  • Support processes to track iteration progress, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met, escalate to leadership as necessary.
  • Ensure compliance with SDLC methodology.
  • Raise, track and support resolutions of impediments, manage risk, and promote improvement throughout Technology.
    

  How will you do it?

  • Support in Planning, arbitrating, communicating, organizing, and executing on the platform’s goals.
  • Supports a learning culture to drive continuous improvements and standardization.
  • Respectfully and purposefully challenge the status quo.
  • Ensures data integrity for the teams within the Agile Management tools and compliance with SDLC audits.
  • Use process expertise to identify and collaborate to resolve conflicts.

  Preferred Qualifications

  • Understanding of Agile, Scrum, or other rapid application development methods is preferred.
  • SDLC Methodologies & Practice.
  • Agile PM tools (Rally, JIRA).

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

Notice