• Job Description

  Req#: 3016615

  Duties and Responsibilities:

  • Track project status and effort for monthly and weekly releases:
    • General project task tracking.
    • Create deployment plans and other basic paperwork.
    • Track the sign off approval status of features and changes.
    • Manage test environment deployments using Dev Ops tools such as Jenkins and Harness.
    • Direct production deployment bridge calls.
    • Change management KPI tracking.
    • Create and track paperwork required by auditors for production deployments.
  • Basic project tracking:
    • Craft meeting notes into actionable tasks.
    • Track status, effort, and estimated completion dates.
  • Defect management and resolution tracking:
    • Work with cross-functional teams to identify technology needs and modifications.
    • Add resolution information and corrective steps into the troubleshooting documentation for recurring issues.
    • Track resolution KPI metrics.
  • Manage environment patching, database refreshes, and vendor outages:
    • Direct various team’s tasks.
    • Track timelines for future outages.
    • Track refresh KPI metrics regarding task completion.
    • Environment performance and reliability monitoring.
  • Maintain and add to the team’s documentation library:
    • Prepare detailed flow charts, diagrams and other architectural documentation outlining system capabilities and processes.
    • How-to instructions.
  • Maintain confidentiality regarding information and data being processed, stored or accessed.

  Job Skills and Qualifications:

  • 1-3 years experience in project management, change management, or release coordination.
  • Skills: Basic knowledge of computer hardware and software, including operating systems, databases, network, application servers and services, middleware and peripherals.
  • Knowledge of a range of diagnostic, audit, and support utilities.
  • Knowledge of SharePoint:
    • Site page creation using Web Parts.
    • Able to use Power BI is a plus.
  • Knowledge of SDLC software such as Jira.
  • Able to craft automation using MS Excel macros, Jira automation, etc.
  • Knowledge of ServiceNow.

  Compensation & Benefits:

  The salary range for this role is $60,800.00 – $76,000.00 and is based on experience and qualifications.

  Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance.

  We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

  Anticipated application end date will be on 7/19/2025.

• About the company

  ADT Commercial can provide a custom integrated security solution to help cover all your locations - inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.

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