• Job Description

  Req#: R513546
  Work Flexibility: Hybrid or Onsite

  *This position will be on a hybrid-based schedule with the expectation of the candidate having the ability to be on-site at our Flower Mound, TX office at least once a week.

  As a Project Analyst you will serve as a hands-on Customer Care project team support immediately following order booking through order shipment utilizing CRM and ERP systems. Supports and maintains order management and enterprise wide applications associated with the collection, retrieval, accessibility and usage of data for internal department activities. Performs basic configuration, setup, and updating of orders in the ERP systems (Oracle and SAP). Enters and ensures validity of data entered into established tables, fields and system databases.

  Who we want:

  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
  • Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

  What you will do:

  • Responsible for order management by providing direct project team support and coordination among internal team members and systems to include Sales Representatives, Project Managers, Project Engineers, Finance, Marketing, and Operations (supply planning, manufacturing, and distribution) .
  • Analyze and orchestrate order management of configurable capital surgical equipment, ensuring accurate information flows from order to shipment throughout the ERP systems .
  • Provide order management support to a region of Sales Representatives, Project Managers, and Project Engineers.
  • Facilitation of the capital project order management process by utilizing multiple commercial systems including CRM, CPQ, and ERP .
  • Coordinate with major stakeholders such as subsequent Field Ops project team, Finance, Marketing, Operations to ensure timely shipment of order .
  • Responsible for the achievement of established qualitative and quantitative customer service team metrics.
  • Assist the customer service team and project team with required changes to existing capital equipment project orders.
  • Execute internal processes to successfully facilitate project closing/contracts.
  • Work with others in the analyst team to provide internal and external customers technical assistance with configurable capital product utilizing multiple system tools.

  What you need:

  • Bachelor's Degree
  • Excellent verbal and written communication skills
  • Acute attention to detail
  • Strong interpersonal skills.
  • Analytical thinking and problem solving
  • Knowledge of IT systems (Oracle, SAP, SFDC)
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and a positive attitude.

  Travel Percentage: 10%

  Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

  Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

• About the company

  Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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