Continuum Global Solutions
Project-Based Customer Service - FEMA Support Specialist $20.50/hr (Louisiana Remote)
4 days agoWhat's your preference?
Job Description
- Req#: 7931
Employer Industry: Customer Care and Support Services
Why consider this job opportunity:
- Pay is $20.50 per hour, or $21.50 per hour if bilingual in Spanish
- Access up to 50% of your pay immediately after your shift
- Paid, virtual training provided
- Remote work environment with flexible scheduling options
- Opportunity to support individuals in crisis and make a meaningful impact on their lives
- Join a team that values compassion, empathy, and exceptional customer service
What to Expect (Job Responsibilities):
- Answer incoming calls from individuals seeking information and assistance related to disaster relief programs and FEMA policies
- Provide guidance and support to callers by explaining FEMA programs, eligibility criteria, and available resources
- Assess the needs of callers and determine appropriate courses of action based on their concerns
- Record detailed notes of each call for accurate documentation and tracking
- Adhere to FEMA’s policies and guidelines while maintaining confidentiality of caller information
What is Required (Qualifications):
- Must be at least 18 years old with a high school diploma or GED
- Must be a U.S. Citizen
- Minimum of 6 months to over a year of customer service, secretarial, or telemarketing experience required; call center experience preferred
- Moderate computer skills, including proficiency in MS Office applications
- Must be able to work nights, weekends, and overtime as needed
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish to qualify for higher pay
- Previous experience in a call center environment
- Demonstrated ability to exhibit compassion and a customer-focused personality
- Experience with federal programs or disaster relief services
- Strong professional attitude and excellent telephone etiquette
#CustomerService #RemoteWork #CrisisSupport #FEMASupport #CompassionateCare
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Continuum Global Solutions is a leading customer care provider for companies worldwide. Our customers rely on our peoples’ experience to deliver superior service across multiple contact channels.
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