• Job Description

  Req#: REF45772J

  Company Description

  We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

  Job Description

  This position is responsible for communications with internal and external clients. This would include acting as an advocate and facilitator for all clients; assist the Operations Manager with external customer service and support, scheduling and priorities in order to maintain service deadlines for all clients.

  • Communicate with internal and external clients (ex. clarifying clients instructions and requirements, estimated turnaround time and notifications of missed turnaround dates, providing status reports, providing quotations, client information to laboratory, relaying information regarding methods, detection limits, scheme codes, etc.)
  • Assist Management or Sales staff with external customer service and support.
  • Accountable for the top line of sales through customer retention and additional sales from current and new clients.
  • Responsible for the collection of revenue and updating client files in LIMS.
  • Respond to customer concerns and complaints and initiate corrective or preventative actions.
  • Is familiar with location of all Quality System information and standard operating procedures.
  • Responsible for ensuring that Minerals Laboratory is responding to and meeting the requirements of their clients as per management objectives and assisting management with quotations and client correspondence.
  • Works with LIMS entry and co-ordinates with invoicing staff to ensure that reports are correct from the client information, invoice and structure point of view.
  • Will act as first line for client communication, e.g., phone, fax, email, and tradeshows with travel as required to meet clients and to represent SGS Geochemistry at various meetings. Covers for other members of this team in their absence.
  • Assists in creating a team approach and spirit whenever practical, using available technical resources of knowledge and experience.
  • Responsible for the selection of methodology to meet client or regulatory requirements with direction from technical personnel if required and provides this information to the Operations Manager to ensure selection is carried out in the laboratory.
  • Promotes the capabilities, facilities, personnel and experience of SGS Canada.
  • May be assigned and coordinate special or ad hoc projects as needed.

  Qualifications

  • A minimum of a community college diploma (or equivalent) with chemistry knowledge is required.
  • Minimum of one years’ experience in a minerals laboratory environment.
  • Post-Secondary education in a Business or Science related field is an asset.
  • Some working knowledge of the mining and minerals industry.
  • Excellent customer service, client support and business service consulting skills.
  • Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
  • Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).
  • Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
  • Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
  • Ability to work well with others & independently.
  • Proven time management skills and a strong attention to detail.
  • Works well under pressure.
  • Extended hours and shift work may be required from time to time.
  • Travel to other SGS locations or client location may be required from time to time.
  • Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

  Additional Information

  Salary: $22 - $24 per hour

  Some benefit highlights:

  • 80% coverage Health, Dental and Vision
  • Paid time off
  • RRSP Program Eligibility

  Schedule: Monday to Friday

  SGS Canada is an equal opportunity employer, and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

  Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

• About the company

  SGS is the world’s leading inspection, verification, testing and certification company. Our value to society is enabling a better, safer and more interconnected world.

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