• Job Description

  Req#: 24975

  Req ID: 24975
  Vacancy Type: Temporary
  Contract Duration: up to 6 months
  Number of Positions: 1
  Closing Date: April 13, 2024

  Job Summary

  MiWay's Customer Experience team is seeking a Coordinator, Projects that can research, plan, develop and deliver a variety of projects. Responsible for development of project charters, management of project budgets; including negotiation with sponsors, stakeholders, consultants and contractors, delivery of communication, presentations and training on projects.

  MiWay’s vision is to provide a safe, reliable, and efficient travel choice that delivers an excellent customer experience. This role is integral to planning and delivering on projects that improve the customer experience.

  Duties and Responsibilities

  • Research and develop project charters, develop implementation plans for solutions to resolve issues/problems, establish project schedule and assign resources.
  • Provide direction to stakeholders and user groups and consultants during design, development, communication stages, including presentations, facilitate meetings, etc.
  • Coordinate delivery of services and events in collaboration with different areas of expertise including design, communication and event delivery.
  • Act as liaison between clients, contractors and consultants to avoid conflicts.
  • Solicit, evaluate and award quotations from contractors and consultants.
  • Ensure all legislated service standard requirements are maintained throughout project.
  • Conduct site inspections, as required to assess and document specifics to monitor progress and specifications.
  • Review and approve reports provided by consultants.
  • Maintain accurate records of all legal documents, payments, change orders and authorizations for release of payments.
  • Provide technical guidance, implement training for delivery of related project, and contribute to continuous improvement.

  Skills and Qualifications

  • Relevant post-secondary diploma/degree, preferably in business, administration, UX design or similar
  • Certified technologist, PMP designation or similar
  • Demonstrated leadership, project management and customer experience skills
  • 2 years’ experience in user design or project management
  • Working knowledge of Microsoft Office software, project management software and ability to learn new systems as required based on business needs
  • Excellent problem-solving and communication skills - both written and verbal
  • Ability to deliver high-quality and engaging training to both large and small groups
  • Requires site visits and events involving some light lifting of supplies/materials. Prolonged exposure to computer keyboards and screens.
  • May require occasional evening or weekend hours

  Hourly Rate/Salary: $41.93 - $55.91
  Hours of Work: 35
  Work Location: Semenyk Court
  Organization Unit: T&W/Cust Experience, Innovation & Comm
  Department/Division/Section: T&W/Transportation&Works Dept , T&W/Mississauga Transit , MT Business Development
  Non-Union/Union: Non Union

  A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.
  
  We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
  
  All personal information is collected under the authority of the Municipal Act.
  
  Equity, Diversity and Inclusion
  The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
  
  Learn more about the City’s commitment to Equity, Diversity and Inclusion.
  
  Accommodations
  The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
  
  If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

• About the company

  Mississauga (/ˌmɪsɪˈsɔːɡə/ mih-sih-SAW-gə) is a city in the Canadian province of Ontario.

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