JOB SUMMARY:

The Project Coordinator works closely with channel partners and Midmark salesforce to ensure customer orders are accurate and delivered on-time. This position will have the responsibility for planning, ordering, directing, and coordinating the activities for projects.

ESSENTIAL/PRIMARY DUTIES:

• Works with various trades including: architects, contractors, customers, channel partners, and Midmark’s salesforce.
• Provides solutions, expertise, and product knowledge.
• Utilizes multiple software platforms throughout projects.
• Enters and processes project orders using an ERP system.
• Coordinates orders, inquiries, information, projects, and consignment inventory for multiple sales representatives.
• Coordinates activity between the customer, channel partner, and multiple internal departments to ensure customer satisfaction from start to finish. This includes but is not limited to: entering & expediting orders, issuing credits, assisting with disputed pricing, addressing shipping issues/freight claims, reordering replacement product, and issuing return goods authorizations.
• Obtains freight quotes upon request and helps coordinate delivery for our customers, ensuring delivery dates and times are met.
• Fulfills service warranty orders for applicable products.
• Communicates product information via email, phone, and virtual means.
• Provides phone coverage for departmental call centers.
• Supports and implements Midmark Production System (MPS) principles and theme work.
• Maintains compliance to all quality regulations (FDA/ISO), and departmental procedures and guidelines.

SECONDARY DUTIES:

• Attends dealer meetings and sales representative/customer visits to build relationships with Midmark customers.
• Assists with departmental projects.
• Runs and updates departmental reports.
• Manages and maintains departmental mailboxes.
• Trains Midmark sales representatives and teammates on departmental processes.
• Supports other Midmark locations/teammates as needed.

EDUCATION and/or EXPERIENCE:

High School diploma or equivalent and 1-3 years related experience, or equivalent combination of experience and education.

COMPETENCY and/or SKILL:

• Ability to manage multiple requests, tasks and meet deadlines
• Ability to effectively communicate via email, phone, and virtual means
• Process-oriented, proactive, and customer-focused
• Strong problem-solving skills
• Flexible, detail oriented, and able to act quickly under pressure
• Strong project management skills with demonstrated ability to work on multiple projects
• Intermediate to advanced Microsoft Office skills required
• Customer Relationship Management (CRM) software experience desired
• Enterprise Resource Planning (ERP) experience
• Software to create 2D and 3D visual desired
• Call center and reporting knowledge
• Logistics/transportation knowledge

SUPERVISORY RESPONSIBILITIES:

• N/A