• Job Description

  Req#: 822386368

  Zywave is looking for a Project Coordinator to join our Professional Services Project Management Office team. In this role, you will help support our Project Managers with customer implementation projects, interface with internal and external customers, collaborate with cross-functional teams to oversee continuous improvement initiatives, and assist with documentation updates and metrics reporting.

  In this role, you will be required to work PHL night shift to interface with US counterparts.

  What You’ll Do:

  • Assign tasks to appropriate team members to ensure implementations have ownership and are started on time.
  • Manage and drive low complexity customer implementations through the end-to-end implementation process.
  • Collaborate with Project Managers to assist with implementations including customer outreach and follow up, user and account setup, and serving as a primary backup to Project Managers.
  • Laisse with cross-functional teams to help coordinate improvement initiatives, document workflows and standard operating procedures, and communicate updates.
  • Oversee upkeep of internal initiatives including creating and maintaining project plans, managing service requests from other internal teams, and keeping internal stakeholders apprised of project status and execution.
  • Contribute to updating our Professional Services catalogue of services to keep other teams informed about defined service offerings.
  • Create SOW documents and assist with updating SOW templates.
  • Assist with coordinating and scheduling training sessions as needed.
  • Help implement reports and metrics to provide insights and visibility into service operations and ensure desired results are being achieved.
  • Perform other tasks as needed or assigned by management to make Zywave the best in our business.

  What You Should Bring:

  • College degree in business, or related discipline, plus 2+ years in a Project Coordinator or Project Management role and/or equivalent experience.
  • Reliable organizational skills with the ability to manage multiple tasks simultaneously and meet defined deadlines.
  • Advanced verbal and written communications skills.
  • Strong collaboration skills with a proven ability to build and cultivate relationships towards driving results.
  • Self-starter, adaptable to change, and demonstrated ability to thrive in a fast-paced, dynamic environment.
  • Proficient with Microsoft Office and CRM tool.

  Why Work at Zywave?

  Zywave empowers insurers and brokers to drive profitable growth and thrive in today’s escalating risk landscape. Only Zywave delivers a powerful Performance Multiplier, bringing together transformative, ecosystem-wide capabilities to amplify impact across data, processes, people, and customer experiences. More than 15,000 insurers, MGAs, agencies, and brokerages trust Zywave to sharpen risk assessment, strengthen client relationships, and enhance operations. Additional information can be found at www.zywave.com .

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• About the company

  Zywave's insurance agency software is used by more than 5,000 insurance agencies, including 95 of the Top 100 U.S. insurance firms. Schedule a demo today.

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