• Job Description

  Req#: JR2400506

  Who we are

  American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

  We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

  Get to know the business
  General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

  
  At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

  About the Role

  AIG ISO Detect & Response is seeking a highly skilled Project Management Scrum Master to help facilitate an agile environment in a very fast paced group of engineers and analysts. The candidate will execute a range of project management and scrum master duties. This person will be directly working with engineers across the organization and aids the team by eliminating external blockers and managing internal roadblocks through process or workflow improvements. They will be responsible for creating and onboarding project teams, integrating them into the organization and providing a clear vision of the product. The Scrum Master also facilitates communication and information exchange between external groups and the project team. They also monitor project progress, reporting metrics, provide timely feedback, and drive a culture of agility and learning.

  What you need to know:

  • Manage each project’s scope and timeline
  • Coordinate sprints, retrospective meetings and daily stand-ups
  • Coach team members in Agile frameworks
  • Facilitate internal communication and effective collaboration across multiple teams
  • Be the point of contact for external communications (e.g. from customers or stakeholders)
  • Work with product owners to handle backlogs and new requests
  • Resolve conflicts and remove obstacles that occur
  • Help teams implement changes effectively
  • Ensure deliverables are up to quality standards at the end of each sprint
  • Guide development teams to higher scrum maturity
  • Takes an active role in the daily standups and agile frameworks to ensure tasks are being completed/delivered in a timely manner
  • Responsible in helping develop and maintain daily / weekly / monthly metrics as required

  What we're looking for:

  • Experience in a scrum master and or project management role
  • Familiarity with software development
  • Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
  • Good knowledge of other Agile frameworks (Crystal, XP, JIRA, Rally, etc.)
  • Excellent communication and servant leadership skills
  • Problem-solving and conflict-resolution ability
  • Outstanding organizational skills
  • Degree in Computer Science, Business or similar field
  • Scrum master certification is a plus
  • Exceptional leadership skills, with the ability to train and develop staff
  • Strong verbal and written communication skills to include the ability to influence decisions with business units and technical leadership
  • Ability to thrive in fast-paced environments while being flexible and able to handle rapidly-changing scenarios
  • True change agent – not intimidated by challenge of unknown and willing to challenge status quo
  • Demonstrated ability to coach direct reports and effectively manage talent and performance
  • Strong ability to communicate via written and verbal communication in both formal and casual situations
  • Demonstrated ability to handle stressful situations with calm effectiveness

  #LI-CN1

  A look at our Benefits

  We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

  
  We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

  We are an Equal Opportunity Employer

  American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

  To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

  AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

  Functional Area:

  IT - Information Technology

  Estimated Travel Percentage (%): Up to 25%

  Relocation Provided: No

  AIG Employee Services, Inc.

• About the company

  We're a leading global insurance organization with operations in more than 80 countries and jurisdictions. We provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to support our clients in business and in life through our General Insurance, Life & Retirement and Investments business units. What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty. Whether serving those facing natural disasters or millions of Americans striving for a financially secure retirement, we have the specialist expertise to help clients better manage risk.

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