Job Description:

The Manufacturer and Supplier Services (MSS) Project Manager I, reporting to the Sr. Manager, MSS, will have a background in project management and client account management. The Project Manager I collaborates with customers, as well as company corporate and field operations. This role executes and manages operational deliverables for customer accounts to ensure high levels of customer satisfaction and best-in-class service.

PRIMARY OBJECTIVES AND RESPONSIBILITIES

• Serve as the Agiliti primary point of contact for assigned OEMs and field leaders to meet operational objectives
• Identify, track, monitor, maintain and report on Key Process Indicators (KPIs) to understand operational and financial performance and trends, and to identify opportunity for continuous improvement and success.
• Resolve day-to-day and escalated customer issues.
• Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Agiliti resulting in increasing customer loyalty and realizing expanded market share services growth.
• Lead customer stakeholder analysis and relationship management in partnership with sales and field operations teams to ensure project success.
• Support Quarterly Business Review data and reports.
• Lead, plan and implement new or expanded programs to support OEM growth and opportunities, technical resource planning and contract development through collaboration with internal and external disciplines.
• Develop and maintain project schedules; lead internal and external teams to complete tasks per customer requirements.
• Identify contract expansion sales lead opportunities based on customer interactions.
• Assist, train, guide and/or mentor Logistics Coordinators in their support responsibilities.
• Mentor and guide Operations Account Managers utilizing tools and relationship building to present and grow expanded business offerings.

QUALIFICATIONS

• BS/BA in a medical field, engineering/technology, or business operations and/or service.
• 2+ years’ experience in Operations leadership and Project Management.
• Demonstrates strong results-driven experience in both managing OEM accounts and project management.
• Strong analytical, time management and organizational skills.
• Experience conducting business reviews including development of metrics and reporting analysis.
• Presents to customers and key internal stakeholders with a positive, professional, customer-focused attitude and a passion to succeed.
• Proven communication, decision making and negotiation skills.
• Experience achieving results through influencing and mentoring others.
• Strong leadership and presentation skills with an ability to lead internal and external meetings.
• High business ethics ethnics and personal integrity.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to travel 50% - 60%
• Excellent written and oral communications skills
• Builds credibility and trust with partners, staff, and customers
• Works effectively with each constituent. Shows respect for others.
• Maintains and projects confidence, enthusiasm, and a professional image.
• Ability to manage multiple projects and priorities.
• Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

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Agiliti

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Pay Range for All Remote Locations:

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.