Job description

Job responsibilities

• Lead, coordinate, and deliver short-term improvement projects across multiple practices.
• Undertake focused reviews (e.g., phone systems, QOF recall processes) and produce actionable recommendations.
• Engage with staff at all levels to gather feedback, map current processes, and identify opportunities for improvement.
• Produce clear reports and presentations for the corporate board on findings, outcomes, and suggested next steps.
• Facilitate shared learning and promote consistency across practices.
• Support implementation of improvements and monitor early impact where appropriate.
• Work collaboratively with site leads, Practice Managers, and Assistant Practice Managers.
• Track project progress, milestones, and outcomes using project management tool

• Align improvement projects with strategic goals of the Health Care Group, ensuring work complements wider corporate priorities.

• Design and facilitate workshops or collaborative sessions to co-develop solutions with frontline teams.

• Identify and escalate risks or systemic challenges that impact quality, access, or sustainability across practices.

• Maintain an up-to-date understanding of primary care policy changes (e.g., GP contract updates, ICB priorities) and ensure projects remain responsive to national and local drivers.

• Support development of standard operating procedures (SOPs) or toolkits to help embed successful improvements across all sites.

• Build capability within practices by mentoring staff in basic quality improvement (QI) methods, tools, and data interpretation.

• Liaise with external stakeholders (e.g., ICB representatives, PCN teams) where cross-organisational collaboration is needed.

• Evaluate the sustainability and scalability of implemented changes, and contribute to business cases or investment proposals if required.

Job responsibilities

• Lead, coordinate, and deliver short-term improvement projects across multiple practices.
• Undertake focused reviews (e.g., phone systems, QOF recall processes) and produce actionable recommendations.
• Engage with staff at all levels to gather feedback, map current processes, and identify opportunities for improvement.
• Produce clear reports and presentations for the corporate board on findings, outcomes, and suggested next steps.
• Facilitate shared learning and promote consistency across practices.
• Support implementation of improvements and monitor early impact where appropriate.
• Work collaboratively with site leads, Practice Managers, and Assistant Practice Managers.
• Track project progress, milestones, and outcomes using project management tool

• Align improvement projects with strategic goals of the Health Care Group, ensuring work complements wider corporate priorities.

• Design and facilitate workshops or collaborative sessions to co-develop solutions with frontline teams.

• Identify and escalate risks or systemic challenges that impact quality, access, or sustainability across practices.

• Maintain an up-to-date understanding of primary care policy changes (e.g., GP contract updates, ICB priorities) and ensure projects remain responsive to national and local drivers.

• Support development of standard operating procedures (SOPs) or toolkits to help embed successful improvements across all sites.

• Build capability within practices by mentoring staff in basic quality improvement (QI) methods, tools, and data interpretation.

• Liaise with external stakeholders (e.g., ICB representatives, PCN teams) where cross-organisational collaboration is needed.

• Evaluate the sustainability and scalability of implemented changes, and contribute to business cases or investment proposals if required.

Person Specification

Experience

Essential

• - Experience working in primary care (e.g. at Assistant Practice Manager level or above).

Desirable

• - Experience in delivering service redesign or implementing change.
• - Familiarity with NHS IT and communication systems.

Knowledge and essential criteria

Essential

• - Demonstrated passion for quality improvement and service development.
• - Ability to plan, lead, and complete short-term improvement projects.
• - Strong analytical and problem-solving skills.
• - Excellent interpersonal and communication skills.
• - Ability to present findings clearly to senior stakeholders.
• - Ability to travel across sites as needed. Full UK driving license required (travel expenses reimbursed)

Desirable

• - Understanding of QOF, NHS contracts, and recall systems.
• - EMIS and SystmOne literate
• - Strong understanding of healthcare operations, patient care pathways, and CQC requirements.

Qualifications

Desirable

• Formal project management training or qualification (e.g., PRINCE2, Agile, Lean).

Experience

Essential

• - Experience working in primary care (e.g. at Assistant Practice Manager level or above).

Desirable

• - Experience in delivering service redesign or implementing change.
• - Familiarity with NHS IT and communication systems.

Knowledge and essential criteria

Essential

• - Demonstrated passion for quality improvement and service development.
• - Ability to plan, lead, and complete short-term improvement projects.
• - Strong analytical and problem-solving skills.
• - Excellent interpersonal and communication skills.
• - Ability to present findings clearly to senior stakeholders.
• - Ability to travel across sites as needed. Full UK driving license required (travel expenses reimbursed)

Desirable

• - Understanding of QOF, NHS contracts, and recall systems.
• - EMIS and SystmOne literate
• - Strong understanding of healthcare operations, patient care pathways, and CQC requirements.

Qualifications

Desirable

• Formal project management training or qualification (e.g., PRINCE2, Agile, Lean).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fuller and Forbes Partnership

Address

Bramley Village Health and Wellbeing Centre

16 Highfield Road

Leeds

West Yorkshire

LS13 2BL

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)