Project Officer

• Full Time (35hpw) Ongoing
  
• Salary starting from $110,266 + super
  
• Location flexible across Parramatta, Maitland, Lithgow, Gosford and Wollongong with hybrid working.
• Regular office attendance required (3 days a week) and ad-hoc travel
  

The Business Projects team, within the Optimisation and Project Delivery division of Fines and Debt, helps drive change and better outcomes for Revenue NSW and its customers. The team is currently working on many diverse projects. Recently, it delivered the seat belt camera detection program with Transport for NSW.

The project officer role will support the delivery of key transformation project(s), which brings opportunity for innovation and progressive thinking to make things better for NSW Fines and Debt customers.

Key responsibilities:

• Supporting the implementation of all aspects of project development to ensure project outcomes are achieved on time, on budget, to quality standards and in line best practice project management principles
  
• Strong stakeholder management – forming strong, collaborative relationships with business partners, professional stakeholders, third-party vendors and other team members
  
• Preparing and supporting steering committee and governance structures, including project working groups, and governance reporting and financial management
  
• Support research and recommendations from data and customer insights to support evidence-based project planning and decision making

To be successful in this role you will need:

• Experience with all aspects of project management from start to end across complex projects, including project plans, and meeting reporting requirements, to ensure project outcomes are achieved on time, on budget, to quality standards and in line best practice project management principles
  
• An understanding of human centred design (HCD) and how this can apply to complex problems
  
• The ability to ask the right questions and think strategically to break down complex information to inform decision making
  
• The ability to communicate effectively and confidently and find best way to present often complex/technical information in easy-to-understand language
  
• Experience in implementing high profile and complex business projects with cross-functional stakeholders
  
• The ability to perform under pressure or in the face of uncertainty
  
• Key contact: Adam Bove (Manager, Optimisation and Business Projects)

What we need from you

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

About Revenue NSW

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.

Salary Grade 7/8, with the base salary for this role starting at 110,266 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 30th January 2025 @ 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.

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