• Job Description

  Req#: JR-01848877

  Essential Functions:
  • Answer inbound calls from customers, service providers and stores to provide installation project support.
  • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather project information.
  • Conduct initial contact with customer and service providers to provide centralized contact information and project expectations in order to verify project scope and ensure alignment.
  • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
  • In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
  • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
  • Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
  • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
  • Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
  • Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
  • Drive for results by consistently achieving goals and completing tasks/activities on time.
  • Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
  • Adapt to a fast-paced environment with evolving process enhancements.
  • Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

  You need to have internet access with the following requirements:

  Internet speed has a minimum 20mb/s download, 5mb upload according to your service agreement.

  Note: You can run a speed test by accessing the following: Google Speed Test this link must be accessed by your home computer, not a Lowe’s computer or cell phone. Run the speed test 3 times and take the highest speed result.

  Limited usage of streaming services or other parties using wi-fi during work hours to prevent latency or bandwidth issues.

  Easy access to your home router for equipment set up.

  Computer and router must be within in 6 feet of each other.

  This is a mandatory requirement from the business.

  • You will be expected to be accessible during your scheduled work hours via email, chat and/or telephone.
  • Your designated work area needs to be distraction free.

  
  Minimum Requirements:
  • High school diploma or GED
  • 1- 3 years' experience in a customer facing role
  • 1 year of experience in project coordination OR experience in remodeling or construction industry
  
  Preferences:
  • Bachelor's degree in a related field of study
  • 1 year of experience in project coordination OR experience in remodeling or construction industry
  • 1 year of experience working in a Project Management function
  • Experience in contact center environment
  • Knowledge of remodeling and construction
  • Bilingual

  Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

  Pay Range: $17.56 - $29.27 per hour

  Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

  Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

  Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

  Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

  Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.

• About the company

  Lowe’s grew from one small-town hardware store in North Carolina to one of the largest home improvement retailers in the world. Then and now, we’re committed to helping homeowners, renters and pros improve their homes and businesses.

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