• Job Description

  Req#: R202449880

  Company

  Cox Communications, Inc.

  Job Family Group

  Business Operations

  Job Profile

  Project Support Specialist II

  Management Level

  Individual Contributor

  Flexible Work Option

  No remote option; must work at a specified Cox location

  Travel %

  Yes, 5% of the time

  Work Shift

  Day

  Compensation

  Hourly base pay rate is $21.06 - $31.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

  Job Description

  Job Summary

  Project Support Specialist II support the national growth of the Hospitality business. This position is responsible for coordinating, and installation for products within the Hospitality business; HN (Hospitality Network) ACS (Advanced Convention Services) and BPRF (Blueprint RF). Partners with project managers and other stakeholders to meet key deliverables throughout the life cycle of all installations.

  Primary Responsibilities and Essential Functions

  • Adheres to standard proactive customer communication intervals including phone calls and emails which provide updates to the customer on the progression of implementation milestone and scheduling changes.

  • Updates and Tracks projects in Project Management tools and provides consistent updates and communications to the status of projects.

  • Partners with Project Management staff to assist during project lifecycle.

  • Create and submit purchase orders for equipment to multiple vendors.

  • Work with vendor to confirm equipment pricing, track status and to resolve any backorders.

  • Provide and maintain list of shipping information of equipment for each project and provide to property and/or project manager.

  • Assist the property in the location where the equipment will be stored and ensure that all equipment has been accounted for.

  • Track equipment unused and returned to warehouse.

  • Once project is installed, understand the statement of work completed for billing, vendor, and manufacturer purchase order reconciliation.

  • Receive and apply vendor charges to the appropriate project, using tools such as Salesforce, Oracle and Quotewerks.

  • Approve purchase orders, using tools such as Oracle, and Salesforce.

  • Validate final bill to property and submit to billing.

  • Work with billing team on customer disputes, questions on bill.

  • Willingness to pivot to support cross functional teams i.e.: Hospitality Network, Blueprint RF, Convention Services, etc.

  Leadership Competencies / Skills

  • Works effectively and influentially across boundary partners to achieve desired outcomes.

  Qualifications:

  Minimum

  • High School diploma/GED or 1 years of experience in hospitality, convention, or project Management.

  • Requires strong knowledge of Microsoft Products, Teams, Salesforce, etc..

  • Excellent interpersonal, presentation, verbal and collaborative skills to work effectively throughout the organization.

  • Successfully meet (and maintain) additional background check requirements for specialized projects/services.

  • Able to identify key barriers/core problems and apply problem-solving skills to deal creatively with complex situations.

  • Willingness to work a flexible schedule as business needs dictate.

  Preferred

  • AS/AA or Technical Certification in related discipline strongly desired (i.e., Business, Accounting, Project Management).

  • Experience in billing and/or accounting practices.

  The statements in this job description are intended to represent the key duties, essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

  Benefits

  Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

  About Us

  Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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