• Job Description

  Req#: R202441750

  Company

  Cox Automotive - USA

  Job Family Group

  Business Operations

  Job Profile

  Project Support Specialist II

  Management Level

  Individual Contributor

  Flexible Work Option

  Can work remotely anywhere in the specified country

  Travel %

  Yes, 5% of the time

  Work Shift

  Day

  Compensation

  Hourly base pay rate is $21.06 - $31.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

  Job Description

  The Project Support Specialist II is responsible for the successful set-up and configuration of Cox Automotive software suites, with focus on DT DMS, VinSolutions, and/or Xtime. A Launch Consultant II must be an excellent communicator and multi-tasker, with excellent organizational and time management skills. Responsible to assist the customer in selecting the appropriate settings and configurations to meet the individual dealer needs and assist dealer clients with their understanding of their purchased products. Team members are responsible for being a reliable resource to the Launch Consultant team and a dependable team member to assist with the tasks of client on-boarding.

  What You'll Do

  • Meet with dealers to review and enter needed setup information

  • Discuss dealer process flow and walk them through staging criteria to meet their current business model

  • Perform final configuration, confirmation, and verification of system settings as approved by the dealer

  • Determine the changes desired with the implementation of the dealers new account to ensure dealer is setup for success

  • Test and validate the functionality of purchased products

  • Effectively communicate onboarding status through daily/weekly updates and final implementation recaps

  • Successfully complete training/certification for assigned business unit (DMS, Vin, Xtime) and setup single point dealers with minimal account load, working towards successfully managing a full account load and meeting Cox minimum requirements for level II position

  Who You Are

  Minimum Qualifications:

  • High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

  • Highly motivated self-starter capable of working in a team environment

  • Outstanding interpersonal, organizational, communication and presentation skills

  • Proven ability to effectively articulate and communicate in a way that retains engagement

  • Exceptional ability to problem-solve, multi-task and prioritize effectively to ensure successful completion of each product launch

  • Patience with customers of all technical and business skill levels

  • Ability to handle difficult or sensitive situation with diplomacy and tact

  • Strong working knowledge of Microsoft Office and Salesforce applications

  • Ability to work at a PC using web-based tools for extended periods of time with limited interruptions

  Preferred Qualifications:

  • Automotive Industry experience preferred

  • Experience working with Salesforce or CRM systems a plus

  • Experience with web-based virtual meetings

  • Experience with Xtime products/service

  Drug Testing

  To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

  Benefits

  Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

  About Us

  Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  Application Deadline: 04/19/2024

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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