Job Title

Job Description Summary

Job Description

Core Responsibilities:

• Ownership and delivery of all property management issues from initial incident to closure. Driving performance from other teams – both internal and external
• Dedicated SME role for both FM and Estates
• Responsible for operational delivery of FM services across VM’s estate within the role, including contract management of preferred suppliers and sub-contractors as well as carrying out building checks, inspections and supplier audits as required.
• Management of services within defined cost budgets and performance levels
• Manage and maintain communication with key business stakeholders, updating the client as required on specific matters
• Work closely with the wider account team to ensure end to end delivery
• Ensure delivery against client KPI targets
• Work closely with clients in house and panel legal advisors to resolve disputes and deliver legal documentation
• Proactive in suggesting improvements and delivering insight
• Help identify revenue opportunities for both the account team (fee share) and other service lines within C&W
• Manage database accuracy in core portfolio management platform (Yardi) as required
• Sign off and governance for all PO & invoice approvals – as required
• Contribute to reporting submissions for the team - as required
• Project support for the account team as required
• Identify opportunities for improvement in processes

Knowledge & Experience:

• Degree level qualification or equivalent industry experience
• RICS / IWFM qualified or equivalent experience
• Commercial acumen, negotiation skills and understanding of property dynamics
• Understanding of business development and client relationship management
• Ability to network and build relationships internally and externally
• Good knowledge and understanding of property and ideally experience in dealing with management issues across service lines
• Good level of computer literacy including Excel, Word and Outlook
• An understanding of property related finance and accounting
• Ability to think on feet, use initiative and work as part of a team
• High level of organisation skills and ability to prioritise work

Skills & Personal Qualities:

• Good communication skills, verbal and written.
• Able to adapt style to different situations and clients
• Ability to make informed decisions and take responsibility for outcomes
• Proven ability to contribute to entrepreneurial activity and innovation
• Proactive approach and solution oriented
• Team player, enjoys working as part of a team

The deadline for applications for this role is Wednesday 1st May.