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Job Description Summary

Job Description

Job Title: Property Management Assistant

Location: Flexible (Sheffield, Leeds, Chesterfield)

Hours: Full-time

Salary: Competitve Package

About this opportunity

Citra Living is an exciting, standalone company, with a new brand, as part of Lloyds Banking Group, which will focus solely on the private rental market. The move builds on the Group’s existing support for the housing market as one of the biggest mortgage lenders to first-time buyers, home movers and private landlords. Since 2018, Lloyds Banking Group has provided almost £40bn of mortgages in the UK and helped one in four first time buyers to get onto the housing ladder. Also, to play to the Group’s Strategy of ‘helping Britain recover’ through the provisions of quality homes.

The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra Living buying the rental element of these new developments. The properties then being let to customers. As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties at the same time. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities.

Our team is looking for a Property Management Assistant who will support the Property Manager & Area Hosts in the smooth running of the properties within two Regions (Yorkshire & Midlands) with the responsibility for both: our customers (tenants); and the company’s properties. This role will require you to be involved in managing maintenance issues, responding to emails, answering customers calls, paying & managing bills, managing appointments with our customers & suppliers.

We’re looking for somebody who is highly organised and will enjoy having a varied role, where no two days are the same who can travel and work in and around the Sheffield area but will also be able to travel to our developments across Yorkshire & The Midlands areas as and when required.

As Property Management Assistant you’ll:

• Be a real contributing member of the team which is responsible for customers (tenants) – dealing with customer queries/calls to ensure renting a home through Citra is a fantastic experience both via email & on the phone.
• Play a real role in the team which is responsible for looking after our property portfolio – ensuring all maintenance issues are resolved to a high standard.
• Manage void bill both inputting and contacting suppler.
• Maintain and develop network of colleagues within LBG and also externally.
• Working collaboratively with the wider team to participate in the full breadth of activities of a fast-paced start-up company.
• Managing risk by ensuring appointments are fulfilled within the timescales agreed.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to

innovate, explore possibilities, and grow with purpose.

What You'll Need

Our ideal Property Management Assistant will be able to demonstrate the following skills and experience:

• Previous property management experience would be desirable.
• Experience in a lettings administration or a similar role within the property sector is desirable.
• Strong organisation skills with the ability to prioritise tasks effectively and manage multiple responsibilities.
• Hands on attitude to helping build and develop our offering.
• Excellent communication skills, both written and verbal, with the ability to interact confidently with customers, colleagues, and internal /external stakeholders.
• Attention to detail and accuracy in documentation and record keeping.
• A proactive and customer-faced approach
• You’re highly motivated and understand the importance of adhering to deadlines.

About working for us;

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.