• Job Description

  Req#: C9196-24-2302?language=en&page=370&sort=publicationDateDesc

  Job summary

  We are seeking an enthusiastic and organised Team Leader to join the Prosthetics Service at Bowley Close Rehabilitation Centre.

  This post requires excellent supervision and operational skills, with a proactive and flexible approach. The post holder will provide PA support to named individual. With the support of the Service Manager, this role will act as a key point of contact for the administrative and clinical teams in the management of outpatient activity and co-ordination.

  This is a great opportunity for a keen individual looking to take the next step in their career. If you are seeking a role where you can use your administrative skills and experience and make a real difference to patients and service users, we welcome your application.

  Please Note: Vacancy may close early due to high numbers of applications

  Main duties of the job

  Your role will be to lead a team of administrator to provide a high-quality administrative support service to the department including PA support to named individual.

  You will be required to provide an efficient, high quality specialised secretarial support service to one or more consultants and their clinical teams, maintaining information on the Trust administration system, processing patient referrals, dealing directly with enquiries in person and on the telephone from patients and GP's, and general administrative and secretarial duties.

  You will be self-motivated, able to work autonomously at pace and be effective in managing your time, workload and priorities. You will be focused on outcomes and motivated to deliver the highest quality care while ensuring the best possible patient experience.

  In order to be short-listed, you will be expected to provide a succinct and evidence-based supporting statement which demonstrates that you fulfil the essential requirements for the position.

  About us

  The Regional Specialist Rehabilitation Service provides services which manufacture and provide specialist equipment and rehabilitation in the management of people of all ages with long term physical disabilities.

  Our regional centre covers South East London and provides outpatient prosthetic and amputee assessment and rehabilitation for patients of all ages with congenital limb deficiency or following planned or emergency amputations. We treat both upper and lower limb patients as well a small veteran population. There is no separate team for children - the transition from childhood to adulthood is seamless. We work closely with the GSTT inpatient amputee rehabilitation Unit (ARU) team, GSTT acute vascular and amputee therapists and outpatient amputee physiotherapists at 5 local hospitals.

  The prosthetics MDT includes: Physiotherapy, Occupational therapy, Counselling, Rehabilitation engineering, Prosthetics & Consultant head of service

  Date posted

  21 August 2024

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £30,279 to £33,115 a year inc HCA

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  196-A&C517

  Job locations

  Bowley Close Rehabilitation Centre

  Farquhar Road, Crystal Palace

  London

  SE19 1SZ

  
  

  Job description

  Job responsibilities

  Staff Management

  Provide day-to-day supervision and oversight of duties for the department administrators.

  Ensure the administrators complete preparation for each Multi Disciplinary Team.

  Providing support for day to day queries from administrators.

  Ensure administrators are fully adhering to the appropriate Trust policies and protocols.

  Identify training and development needs of staff, taking these forward where appropriate.

  Provide reception cover when required.

  Secretarial/PA responsibilities

  Work as a team leader, providing a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.

  Type all clinical letters, which may include those of a distressing or emotional nature, as well as discharge summaries or other relevant correspondence and documents are required.

  Take audio dictation following outpatient clinics and produce letters/reports in accordance to national and local timescales.

  Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.

  Prepare acknowledgement letters and draft responses as required.

  Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel.

  Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.

  Job description

  Job responsibilities

  Staff Management

  Provide day-to-day supervision and oversight of duties for the department administrators.

  Ensure the administrators complete preparation for each Multi Disciplinary Team.

  Providing support for day to day queries from administrators.

  Ensure administrators are fully adhering to the appropriate Trust policies and protocols.

  Identify training and development needs of staff, taking these forward where appropriate.

  Provide reception cover when required.

  Secretarial/PA responsibilities

  Work as a team leader, providing a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.

  Type all clinical letters, which may include those of a distressing or emotional nature, as well as discharge summaries or other relevant correspondence and documents are required.

  Take audio dictation following outpatient clinics and produce letters/reports in accordance to national and local timescales.

  Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.

  Prepare acknowledgement letters and draft responses as required.

  Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel.

  Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.

  Person Specification

  Education and Qualifications

  Essential

  • NVQ 3 certificate in management or equivalent qualification in relevant field

  Desirable

  • NVQ 2 certification in Team Leading

  Previous Experience

  Essential

  • Significant secretarial/PA experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies
  • Proven experience of managing service issues effectively

  Skills/Knowledge/Ability

  Essential

  • Ability to lead, manage, motivate and guide others to achieve work deadlines and deliver a high
  • Able to communicate clearly verbally and in writing
  • Ability to prioritise between competing demands and to delegate effectively
  • Effective working whilst under pressure, maintaining control and confidence
  • Excellent problem solving skills, with the ability to resolve conflict using own judgement

  Desirable

  • Microsoft Word/Excel skills

  Person Specification

  Education and Qualifications

  Essential

  • NVQ 3 certificate in management or equivalent qualification in relevant field

  Desirable

  • NVQ 2 certification in Team Leading

  Previous Experience

  Essential

  • Significant secretarial/PA experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies
  • Proven experience of managing service issues effectively

  Skills/Knowledge/Ability

  Essential

  • Ability to lead, manage, motivate and guide others to achieve work deadlines and deliver a high
  • Able to communicate clearly verbally and in writing
  • Ability to prioritise between competing demands and to delegate effectively
  • Effective working whilst under pressure, maintaining control and confidence
  • Excellent problem solving skills, with the ability to resolve conflict using own judgement

  Desirable

  • Microsoft Word/Excel skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Guy's and St Thomas' NHS Foundation Trust

  Address

  Bowley Close Rehabilitation Centre

  Farquhar Road, Crystal Palace

  London

  SE19 1SZ

  
  

  Employer's website

  https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

  Employer details

  Employer name

  Guy's and St Thomas' NHS Foundation Trust

  Address

  Bowley Close Rehabilitation Centre

  Farquhar Road, Crystal Palace

  London

  SE19 1SZ

  
  

  Employer's website

  https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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