• Job Description

  Req#: R1140092

  Job Description:

  Provider Service Advisor
  Location is Salford Quays M50 3SP
  A Full-time role (37.5 hours per week)

  Shifts between 8am and 6pm Mon - Fri

  Salary £23,000

  Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

  We offer Hybrid working so once you have completed your initial training and are competent in your role you are given you the freedom to work from home and maintain a great work life balance.

  Role overview:

  To provide a knowledgeable and efficient front-line service for Providers on behalf of Bupa customers. The role holder will be responsible for determining eligibility in-line with customer products, Bupa’s policies and contractual agreements to create accurate pre-authorisations via multi contact channels (inbound, outbound and digital solutions).

  In addition, you will be confident in providing advice with a specific focus on payment integrity.

  What you’ll do:

  You will own and manage all queries whilst fully observing all authority levels, regulatory and mandatory training requirements making sure all work is completed to agreed quality standards and within SLA timescales.

  You will fully investigate, resolve or escalate all complaints from providers ensuring clear case history notes are captured including rationale for your decisions.

  You’ll provide additional support, training and mentoring to colleagues as and when required

  You confidently liaise with other teams, providers and customers (via phone, digital channels or in person) where necessary

  You adopt a continuous improvement mindset, identifying trends and removing all causes of failure

  You will ensure appropriate records of interactions are created and maintained on Bupa systems

  What you’ll bring:

  You should have excellent written and verbal communication skills

  An ability to accurately assess claims payment outcomes in accordance with Bupa’s products, policies and contractual agreements

  You are adept with Bupa systems and software as required by the role.

  Why Bupa?

  We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

  We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

  Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:

  • 25 days holiday, increasing through length of service, with option to buy or sell

  • Bupa health insurance as a benefit in kind

  • An enhanced pension plan, life insurance and income protection

  • Annual performance-based bonus

  • Onsite gyms or local discounts where no onsite gym available

  • Various family friendly benefits

  Diversity and Inclusion

  Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

  Whether you’ve found your feet or are discovering a new path.

  Welcome to a place that celebrates you.

  This isn’t where you've been.

  This is where you're going.

  This is what we have belief in.

  Time Type:

  Full time

• About the company

  Bupa's origins and global headquarters are in the United Kingdom.

Notice