• Job Description

  Req#: PTAUX001805

  ESSENTIAL FUNCTIONS
  Customer Experience
   Provide an exceptional shopping experience and friendly and welcoming environment for all members,
  customers, and co-workers
   Greet and engage customers throughout the store; model, and ensure they receive, prompt, helpful,
  attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
   Maintain an awareness of promotions and advertisements to share information with customers and coworkers
   Assist customers to find desired product; answer questions about product quality and uses; provide
  information about product, location of product, in-store promotions, and educational materials
   Seek opportunities to exceed customer expectations and enhance the customer experience
   Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance, if
  needed
   Maintain a calm, friendly, and professional demeanor with all customers and co-workers and in all
  situations
   Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as
  needed
  Department Operations
   Following established procedures, aesthetically merchandise, stock and face shelves and displays, ensuring
  proper rotation; follow established standards for culling close dated/unsatisfactory product
   Receive product deliveries, ensure order, and invoice accuracy; process invoices and obtain credits as
  directed by supervisor, following established procedures
   Alert supervisor to close dated/unsatisfactory product; record as spoilage following established procedures
   Hang ‘out of stock’ signs whenever a product is empty on the shelf
   Maintain department appearance and cleanliness including regularly facing, ensuring sales tags are
  properly displayed, accurate, and in good condition; request new tags if needed, clean shelves, displays
  and coolers
   Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, properly
  store/rotate inventory
   Answer phones, routing calls to appropriate staff and taking messages as needed
   Learn to place orders from suppliers; place orders as assigned by supervisor
  Last revised: 07/01/20
  Author: Alanna LaBelle
  2
   As delegated by department supervisor, assist in new employee on-the-job training through job shadowing
  and new-hire orientation of department processes to help new team members become proficient in specific
  areas and enable them to accomplish assigned tasks
   Participate in cross-training by helping to train others on your position job functions and by learning to
  perform the job functions of other positions within your department
   Organize time efficiently, prioritize, maintain focus, and stay productive
   Achieve established goals and expected results for the department
   Assist in keeping the store clean, orderly and organized, including but not limited to; retrieving carts and
  baskets, keeping floors, sidewalks and parking lot clear of debris, glass/spill clean-up’s, sweeping/spot
  mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as
  needed, and bathroom cleaning/restocking
   Become familiar with the products we carry throughout all departments and where they are located
  throughout the store
   Follow all cash handing policies and procedures; maintain a working knowledge of all register functions
  and procedures
   Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and
  be able to explain them simply and efficiently
   Regularly check mailbox and/or email for important company communications and review posted memos
   Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as
  requested
   Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as
  assigned
  Sanitation & Safety
   Maintain a safe work environment according to all department procedures – Safety Manual, federal and
  state regulations
   Use personal protective equipment (PPE) as required for position; understand and ensure safe use of
  equipment, safe lifting procedures and proper ergonomics
   Follow all procedures in sanitation and safe food handling, per California Health and Safety Code
  requirements - Retail Food Code
  REQUIRED COMPETENCIES
   Outstanding customer service skills, actively looks for ways to help customers
   Excellent communication skills and willingness to work as part of a team; ability to communicate effectively
  and be an active listener
   Strong attention to detail, time management, and organizational skills
   Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced
  environment
   Ability to understand and adhere to all organizational and department rules, policies, and procedures,
  including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines
   Works well independently but able to work closely and cooperatively with others when needed
   Approach all decision making with environmental and social impact in mind, actively seek ways to improve
  sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
   Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely
  manner
   Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to
  department procedure, as directed
  Last revised: 07/01/20
  Author: Alanna LaBelle
  3
   Accept feedback openly without defensiveness
   Accept direction willingly and follow through with delegated tasks
   Willingly accept and adapt to change
   Analytical ability and proficiency in math
   Knowledge of the natural foods industry
   Maintain positive relationships with outside professionals and vendors
   Maintain confidentiality
   Ability to operate all equipment necessary to perform the job
  WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
  Physical Requirements
   Stand and walk for extended periods of time
   Bend and stoop to grasp objects and climb ladders
   Bend and twist neck and waist, reach above and below shoulders and squat
   Bend and lift loads, up to 50 pounds frequently, not to exceed 75 pounds
   Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
  Work Environment
  Fast paced retail floor environment. At times may work with or near moving mechanical parts (i.e. baler, dock
  equipment), in high precarious places (i.e. ladder work) and in cold/hot climate conditions. Ability to work in
  moderate and loud noise environments including, but not limited to, computers, paging, telephones, human
  voices, sound system and machinery. Occasional job-related travel within Arcata and Eureka.
  Customary Work Schedule
  This position customarily works a varied schedule which may include early, late, and/or weekend shifts with
  occasional overtime and the appropriate meal and rest breaks provided. The position requires reliable
  dependable performance and punctuality, anything less places a hardship on other employees and store
  operations, therefore, regular and prompt attendance is essential to this position. Employees are expected to
  report for work on time, appropriately uniformed and to accurately report all time worked using the timeclock
  and break sheet procedures.

  IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience,
  educational factors, requirements, and conditions listed in this job description are representative only and not
  exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise
  this job description at any time and require employees to perform other tasks as circumstances or conditions of
  its business, competitive considerations, or a work environment change.

  EEO STATEMENT: North Coast Co-op is an equal opportunity employer, committed to creating an inclusive
  environment for all employees. This policy applies to all terms and conditions of employment, including
  recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation,
  and training.

  Qualifications

  Behaviors

  Preferred

  Innovative : Consistently introduces new ideas and demonstrates original thinking

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Enthusiastic : Shows intense and eager enjoyment and interest

  Team Player : Works well as a member of a group

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Motivations

  Preferred

  Peer Recognition : Inspired to perform well by the praise of coworkers

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Goal Completion : Inspired to perform well by the completion of tasks

  Self-Starter : Inspired to perform without outside help

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Financial : Inspired to perform well by monetary reimbursement

  Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  North Coast Co-op is a full service grocery store with an in-house deli, bakery and old-fashioned meat counter. Fair trade coffee and espresso bar. Organic and local produce. Biggest selection of local and imported micro-brew beer. Imported, local and ...

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