• Job Description

  Req#: RESTA048122

  We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

  Responsibilities:

  • Maintains a calm demeanor during periods of high volume or unusual events

  • Make decisions and solve problems in the interest of 100% guest satisfaction

  • Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems

  • Maintains a clean and organized workspace

  • Maintains regular and punctual attendance

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

  • Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication

  The Barista connects with the guests by providing them a friendly, enthusiastic, yet professional and timely service
  
  RESPONSIBILITIES:
  Providing personalized service to all guests.
  Wiping up spills and maintaining cleanliness of all appliances and counter space throughout the morning.
  Removing trash.
  Must be personable and able to meet the public.
  Cashier experience and computer knowledge helpful.
  Be proactive in counting money before a shift begins so that there is no miscalculation at the end of the shift.
  Greet and welcome customers.
  Resolve different types of complaints from customers or address them to the restaurant manager.
  Tabulate data regarding bills, total amounts, expenses in cash registers or rec

  Here are some reasons our associates like working for us:

  Benefits (Full Time Associates only)

  We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

  Why Concord?

  Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

  “We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

  Qualifications

  Behaviors

  Preferred

  Team Player : Works well as a member of a group

  Loyal : Shows firm and constant support to a cause

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Goal Completion : Inspired to perform well by the completion of tasks

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

• About the company

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