• Job Description

  Req#: PTCON003327

  Part-Time Control-Link Operator:

  At Musco, the industry-leader in sports lighting, our motto is, “We Make It Happen.” There is a can do, innovative spirit here. We are problem solvers, always up for the next challenge. While our headquarters are in Oskaloosa, Iowa, we are a global company, providing lighting solutions at stadiums, arenas and venues in more than 125 countries.

  The Musco Control-Link Team is currently seeking a Part-Time Control-Link Operator to work from our Oskaloosa office. This position will focus on providing Control-Link customer support through the call center. If you’re solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you. More details about the role are below.

  Who is Musco?

  Musco is the global leader in sports and large area lighting solutions. We believe work should be fun – at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State University’s Hilton Coliseum, to major transportation hubs, to your local Little League stadium. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. If you’d like to work with a Team that appreciates you, and is invested in your future, Musco may be a great fit for you. The Des Moines Register named Musco an Iowa Top Workplaces recipient. Read more here - https://www.musco.com/press-iowa-top-workplace/

  What does Musco offer?

  At Musco we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or to simply have time to do the things you enjoy.

  In addition, we offer:

  • Health insurance – comprehensive plans with low out-of-pocket costs
  • Generous paid time off benefits
  • Profit sharing – calculated based on profitability
  • 4% 401K match – immediately vested
  • 100% paid Team Member premiums for life insurance and short-term disability insurance

  What does Musco do?

  We make a difference in your hometown and on the world stage through innovative lighting and field solutions. We do so all while working to reduce glare and protect the night sky. Musco is proud to partner with the International Dark Sky Association in offering efficient lighting solutions that help minimize light pollution. In addition, we believe helping others is a priority. If giving back is important to you, learn more about Musco’s Mini-Pitch System™ Solution in partnership with the U.S. Soccer Foundation where we’ve helped youth in underserved areas have access to more recreational opportunities.

  What you will do as a Control-Link Operator:

  • Provide inbound customer support by phone
  • Enter new lighting schedules
  • Troubleshoot Control-Link customer problems
  • Log inbound calls for reporting and billing purposes
  • Provide daytime support to Control-Link staff
  • Assist with monitoring and tracking existing control units
  • Train and educate new customers in the use of Control-Link
  • Provide customer feedback to internal Control-Link team to assist in development of processes and procedures
  • Other duties as assigned

  What you need to be successful:

  • High school diploma or completed GED
  • At least one year of previous work experience in customer service is preferred
  • Computer skills – Microsoft Excel, Microsoft Word and email experience required
  • Strong technical aptitude
  • Strong telephone communications skills
  • Ability to work alone, independently with little or no supervision
  • Analytical – proven problem solving skills
  • Basic knowledge of Scoreboard and Musco products and services a plus
  • Self motivated, dependable and detail oriented
  • Dedicated to providing excellent customer service
  • Good team player

  Other special requirements:

  • Work schedule will vary based on the business needs to provide call center coverage on a 24/7 basis

  Schedule: Monday & Thursday-Saturday 2:00-10:00pm

  At Musco, we make it happen and want you to be a part of it.

  Join Musco where we are Team first, where possibilities come to life, and where we work on local and global solutions that matter. Together “We Make It Happen” – we invite you to apply at musco.com/careers. Stay connected with us on social media to learn more about the Musco Team.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Musco Lighting is a privately owned American company that specializes in design, manufacture of sports and large area lighting systems.

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