The Veterans Services Assistant is a part-time (12 month) position which has administrative and operational responsibilities to the Director of Veterans Services. This position is responsible for duties consistent with the mission of Military & Veterans Services. The Assistant conducts job responsibilities in a manner that supports a departmental atmosphere open to meeting the reasonable expectations of clients and ensuring professional, high quality customer service in a complex and diverse campus community. This role provides support services to students – including prospective students, staff and faculty that serve to enhance and enrich the educational experience of students in a professional manner that adhere to the ethical standards of Kutztown University and the State System of Higher Education.

The Assistant will work with the Director of Military & Veterans Services, graduate assistant, and undergraduate staff, to ensure the safe, successful, and efficient operation of the department. General duties include: Support all essential services provided by Military & Veterans Services. Clerical duties involve significant support to processes, services, activities, and events that are sponsored by the department. Assist with general training and overseeing work responsibilities of undergraduate staff and VA Work-Study students. Work independently within a single operating system, including being the sole employee in the office and/or representing the office at meetings and events such as Open Houses, resource fairs, and public gatherings. Work collaboratively with Director on program administrative support and execution when event is during business hours. Perform specific office functions including generating enrollment and budget reports, ordering supplies, and maintaining inventory. Assist with office social media accounts and webpage. Must have varied and proven experience with diverse populations, and be able to relate well to students, staff, faculty, and members of the public with respect and sensitivity to all facets of diversity and multiculturalism. Assist with coordination and implementation of special programs (e.g., Student Organization, Army ROTC). Support alumni and community engagement activities.

The hours for this position are Monday – Friday from 9:00 am to 12:45 pm, but there is some flexibility, if needed.

This position deals directly with students, faculty, staff, and the public; therefore, you must have:

• Strong Proficiency in Banner, SAP, MS Office (Excel, Word, PowerPoint, and Outlook), including mail mergers
• Experience with using Social Media and webpage management
• Demonstrated experience working in a diverse environment
• Varied and proven experience with diverse populations
• A self-starter who can work independently, with a team and with supervision
• Detail oriented and can prioritize multiple projects
• Ability to work in a fast-paced work environment
• Ability to multi-task without compromising quality while providing significant support to processes, services, activities, and events
• Demonstrates professionalism under stress
• Exemplary communication skills, written and verbally
• Excellent customer service skills
• Type 50 WPM
• Ability to maintain confidentiality of records
• Ability to provide general training and direction to others
• Highly organized and reliable, efficient, and able to exercise initiative

• An Associates degree or higher in personnel services or related field.
• 2-3 years of demonstrated secretarial experience
• Experience and desire to work with Veteran and Military-Affiliated population
• Cultural competency as it relates to working with communities of color; LGBTQ+; and other marginalized communities.

Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than close of the day February 18 2024. Incomplete applications will not be considered.

All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.

Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.

The University is very interested in hiring employees who have had extensive experience with diverse populations.

Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.

Non-Discrimination Statement
Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the University’s Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov.