• Job Description

  Req#: 28802BR
  Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you’re interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.
  
  The Publix Technology Services (PTS) Support Technician will provide IT technical support for Lee County in Florida to primarily include installation, and repair and preventive maintenance of IT hardware encompassing desktop computers, servers, laser, and thermal printers, point of sale, barcode scanners, weighing devices, and networking systems. This position supports Publix retail stores and involves traveling between them to perform on-site work. Shifts for this position are variable, based on the demands of current projects or support schedule, and will involve overnight, evening, early morning, and/or daytime work depending on the task. Approximately 60-70% of the work performed will be between 6:00am and 6:00pm Monday thru Friday. On occasion, Sunday night work may be required. This position will augment support in other areas when needed.
  
  • Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
  • 3+ years of PC/Technical support experience
  • Basic understanding of Active Directory
  • Experience using problem reporting and ticketing systems.
  • Understanding of the Publix retail environment
  • Good organizational, time management, problem-solving and analytical skills
  • Good verbal and written communication skills
  • Must be able to work independently and as part of a team.
  • Able to work under pressure to meet deadlines.
  • Candidate must live in the Ft. Myers or surrounding area or must be willing to relocate there upon acceptance of the position.
  • Associate degree in information technology or equivalent experience
  • 1+ year of PC/Technical support experience
  • Basic understanding of IT hardware and industry standards
  • Basic understanding of Windows Operating Systems
  • Basic understanding of thermal and laser printing
  • Analytical and troubleshooting skills.
  • Cable management and troubleshooting skills.
  • Computer and electronic equipment installation skills
  • Must be at least 20 years of age.
  • Must have a valid driver license and maintain an excellent driving record.
  • Ability and willingness to be on call, weekends and holidays as needed.
  • Ability to lift up to 75 lbs.
  • Ability to climb and work on a ladder.
  • Ability to crouch, kneel and work in confined areas for extended periods.
  • Ability to use hand and power tools.
  • Flexible and able to multitask, prioritize, and manage time efficiently on multiple projects.
  • Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
  • 3+ years of PC/Technical support experience
  • Basic understanding of Active Directory
  • Experience using problem reporting and ticketing systems.
  • Understanding of the Publix retail environment
  • Good organizational, time management, problem-solving and analytical skills
  • Good verbal and written communication skills
  • Must be able to work independently and as part of a team.
  • Able to work under pressure to meet deadlines.
  Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
  
  Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
  
  ***Relocation/Household Good Shipment Allowance will NOT be provided.***
  Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.
  
  

• About the company

  Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix employs over 200,000 associates. We are privately-owned, hold no long-term debt, have avoided layoffs, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop.

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