• Job Description

  Req#: 4948731
  Performs intermediate skilled administrative support work giving information to the general public in response to inquiries, and related work as apparent or assigned. Work is performed under the moderate supervision of the Processing Unit Supervisor or Administrative Officer.
  
  To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.
  • Resolves minor complaints for clients or makes referrals to the appropriate staff member.
  • Answers the telephone and directs calls to the appropriate staff member.
  • Creates and maintains files, records, and reports, as required.
  • Conduct general business processes for the specific agency to which the position is assigned.
  • Performs assigned functions as a Disaster Ready Team (DRT) member.
  • Performs related tasks as required.
  General knowledge of agency procedures, methods, and practices; general knowledge of standard office practices methods and procedures, business English, spelling and arithmetic; ability to operate data, word processing and other standard office machines; some knowledge of departmental programs and policies; ability to make decision relating to assigned operations in conformance with applicable laws and policies; ability to interact with clients, patients, other employees and the public to gather, relay and explain information to establish and update records or to determine eligibility for services; ability to establish and maintain effective working relationships with County staff and the general public.High school diploma or GED and moderate experience as an office assistant or in customer service, or equivalent combination of education and experience.

• About the company

  Onslow County is a county located in the US state of North Carolina.

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