• Job Description

  Req#: R0067419

  About Our Job

  With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!

  What We Offer

  The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $82,540.00 - $136,191.00. We also offer generous benefits for full-time employees which include but is not limited to:

  • Four (4) Medical Plans, Dental, Vision Insurance

  • Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
  • PTO (over 3 weeks in your first year) and 12 paid holidays
  • Yearly Merit Increase
  • STD, LTD, HSA, FSA, Life Insurance
  • CARE Bank, Family Leave Benefits
  • Employee Assistance Program, Employee Volunteer Program
  • Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
  • Learning and Development Opportunities; Courses and Career Development Resources
  • EcoPass (unlimited free RTD bus/train rides)

  Location

  The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days. Additional days may be necessary depending on organizational needs.

  In this position you can expect to work Monday through Friday. The PIO position includes rotating 24/7 on-call duties.

  What You’ll Do

  Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

  Denver International Airport is currently seeking an experienced, Public Information Officer to join the Communications team at DEN. The Communications Team is part of the Global Communications and Marketing Division.

  The Public Information Officer will work directly with airport departments and divisions to develop strategic communication plans and key messaging, create content for and maintain the airport’s social media channels and communicate with internal and external stakeholders. This position will also handle day-to-day media relations including researching issues, interviewing, and preparing subject matter experts as well as crisis communications. This position will be on a rotating on-call schedule with their counterpart, as well as the Manager of External Communications, during which they must be available 24/7. They also must be available during emergencies and work occasional nights and weekends. The position will report to the Manager of External Communications.

  Additional job responsibilities include:

  • Act as a spokesperson for the airport; prepare and respond to media inquiries and interview requests, pitch stories to media and prepare subject matter experts for media interviews.
  • Develop communication plans and strategies for enhanced PR with target audiences and distribute that information to internal and external audiences through a variety of communication channels and develop appropriate communication pieces (press releases, key messages, reports, presentations, fact sheets, etc.), digital content, videos and social media content.
  • Cultivate and manage relationships with the key members of the media including but not limited to reporters, editors, producers, bloggers, and other influencers. Identify and foster relationships with new media partners to expand coverage.
  • Provide crisis management and/or communications during emergency situations, acting as the lead information source to the public and media and work with stakeholders such as police, federal agencies and airlines to coordinate response and messaging.
  • Develop and implement communication content and strategies for social media and other digital assets and social media channels; working with the Digital Communications Specialist and Digital Marketing Specialist, respond to questions and post new content to social media on a weekly basis.
  • Work with our customer service team to assist with customer responses by providing ongoing key messaging, responding to urgent requests and developing a knowledge base for common responses.
  • Conduct research to identify trends, demographics, and issues in communications, marketing and/or public relations; analyzes data in order to evaluate the effectiveness of marketing and/or public relations strategies and recommends ways to improve or adjust strategies to management.
  • Develop, coordinate and implement special events and news conferences.
  • Develop content for external and internal audiences; including but not limited to articles for monthly newsletters and the employee app.
  • Draft talking points and messaging for executive leadership and other applicable briefings, reports and more.

  About You

  We are looking for Spanish-speaking candidates with outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse environment. Individuals should have strong research, editing and organizational skills. Ability to speak and write in Spanish is preferred. We are also looking for self-starters who are collaborative, resourceful, and who value building relationships. In addition, we are looking for some or all the following skills and experience:

  • At least four years of experience in communications with proven experience with media
  • relations, social media, writing and executing strategic communications plans and crisis communications.
  • Excellent verbal and written communications skills with experience in writing a variety of
  • communication pieces.
  • Ability to speak and write in Spanish.
  • Proven track record of generating positive earned media.
  • Experience developing relationships with local, state, national and international media.
  • Experience managing crisis communications situations.
  • Experience developing communications plans and programs to support corporate strategies
  • and goals.
  • Experience with developing website content and utilizing social media in a professional
  • setting.
  • Experience managing an organization’s social media channels including monitoring, posting and
  • reporting.
  • Experience working in a fast-paced environment with the ability to multitask and have a
  • strong attention to detail.
  • Proven ability to work under tight deadlines and be adaptable to changing assignments.
  • Aviation industry experience a plus.

  We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education: Bachelor's Degree in Business Administration, Communications, or a related field (please note, this is not a marketing position)
  • Experience: Four (4) years of full performance, professional level experience performing communications and/or public relations functions including research and analysis, developing public announcements and publications, and developing marketing and/or public relations strategies.
  • Licensures/Certification(s): Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
  • Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post high school education. Additional appropriate education may be substituted for the minimum experience requirements.

  Application Deadline

  To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

  • Resume

  • Cover Letter

  This position is expected to stay open until May 24, 2024. Please submit your application as soon as possible and no later than May 24, 2024 at midnight to ensure consideration.

  FBI Background Check : FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

  Snow / Emergency Duties : Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts

  About Everything Else

  Job Profile

  CA2840 Marketing and Communications Specialist

  To view the full job profile including position specifications, physical demands, and probationary period, click here.

  Position Type

  Unlimited

  Position Salary Range

  $82,540.00 - $136,191.00

  Starting Pay

  Based on education and prior experience

  Agency

  Denver International Airport

  The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

  It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

  Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

  For information about right to work, click here for English or here for Spanish.

• About the company

  Denver, officially the City and County of Denver, is the capital and most populous municipality of the US state of Colorado.

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