• Job Description

  Req#: 4151372

  This is communication work in answering emergency and non-emergency lines and relaying pertinent and accurate information to the appropriate agency. Work requires fast, efficient, and accurate handling of standard or emergency calls. Work is performed independently within established policies and procedures with a supervisor available for assistance if needed. Work is reviewed while in progress. Operates various communication equipment, computer aided dispatch (CAD) System, receiving incoming calls for all police, fire, ambulance, 911, and other emergency requests. Receives complaints from the public concerning crime and emergencies; questions caller to determine nature of problem; enters information into CAD System verifying the location and determining the appropriate responder and dispatcher. Maintains, when possible, verbal contact with caller for the purpose of updating in-progress calls, thereby continually updating the responding units. Requires regular and prompt attendance plus the ability to work well with others and work well as a team. Fills out trouble reports on computer system. Cleans work station. May provide on-the-job training for new employees. Performs related work as required.

  Physical and Environmental Factors:

  Work is essentially sedentary with occasional walking, bending, lifting of objects under 25 pounds, or minimal physical activities. Work requires the ability to sit for extended periods of time, to operate personal computers and transmitters/receivers and to perceive and or discriminate colors, sounds, depth and texture. Work is performed in a communications center building without windows.

  
  

  
  

  High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency and some experience in the efficient operation of communication equipment; or any combination of education, training and experience that demonstrates the above listed knowledge, skills and abilities. Knowledge of computer terminal operation. Knowledge of the methods of operation of a telephone call taker. Knowledge of the codes and appropriate use. Ability to perform several tasks at once with speed and accuracy. Ability to answer calls and questions with a clear, well-modulated voice. Ability to type 30 words per minute.

  
  REQUIRED QUALIFICATIONS:
  
  ALL APPLICANTS WILL BE REQUIRED TO ATTEND A MANDATORY ORIENTATION FOR THIS POSITION CONDUCTED BY POLICE COMMUNICATIONS PERSONNEL AT THE HUNTSVILLE MADISON COUNTY 911 CENTER - 1570 OLD MONROVIA RD NW. HUNTSVILLE, AL 35806. APPLICANTS ELIGIBLE TO PARTICIPATE - THOSE WHO MEET THE QUALIFICATION REQUIREMENTS - MAY SELF SCHEDULE AN APPOINTMENT FOR THE MANDATORY PUBLIC SAFETY COMMUNICATIONS OPERATOR ORIENTATION IMMEDIATELY AFTER SUBMITTING AN APPLICATION USING THE INSTRUCTIONS BELOW. AFTER THE ORIENTATION THOSE WHO WISH TO CONTINUE IN THE PROCESS WILL BE REQUIRED TO TAKE AN ONLINE TEST PROCTORED BY POLICE COMMUNICATIONS PERSONNEL. THE ORIENTATION AND TESTING WILL TAKE APPROXIMATELY 2-3 HOURS.
  
  INSTRUCTIONS TO SELF SCHEDULE:
  Click on your username in the upper right-hand corner:
  1. Log into Governmentjobs.com click the "Your Account" or "Sign In" link
  2. Log in as a Career Seeker
  3. Click on your username in the upper right-hand corner
  4. Click the "application Status" link
  5. Click the "Schedule Exam" link
  6. Select the desired exam time and location (Out of town applicants that are not able to attend the dates available, must contact Sgt. Dana Springfield at 256-722-7107 for more information regarding the orientation)
  7. Click "Submit"
  
  At the Public Safety Communications Operator Orientation, applicants must present a valid driver's license. Applicants who arrive late, fail to attend, or make other arrangements regarding the mandatory orientation will automatically be eliminated from the hiring process. Applicants who successfully pass the Communications Operator exam will be eligible to be considered for an oral interview and must also pass an extensive background investigation which includes a polygraph and drug screening test.
  
  Necessary Special Requirements:
  
  Must possess and maintain a valid driver's license.
  Must successfully complete a polygraph.
  Must submit to fingerprinting.
  
  

  Public Safety Communications Operators normally work five (5) days a week, eight (8) hours per shift. This job is 24/7 shift work which requires work on nights, weekends, and holidays.

  
  

  
  

  
  

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