• Job Description

  Req#: 4050678
  
  Performs a variety of technical and clerical library customer service duties at the circulation desk related to such activities as circulation, collecting fines, and assisting patrons in person and over the telephone. This is an entry-level classification.
  
  This recruitment will be used to fill positions at the following locations:
  Foothills Branch Library, 19055 N. 57th Ave, Glendale (1 position)
  Heroes Branch Library 6075 N. 83rd Ave, Glendale (3 positions)
  Velma Teague Branch Library, 7010 N. 58th Ave, Glendale, AZ (1 position)
  Main Library, 5959 W. Brown, Glendale, AZ (1 position)
  1. Checks library materials in and out; evaluates condition of materials returned; sensitizes and desensitizes materials.
  2. Registers patrons and updates registration information using on-line circulation system.
  3. Verifies residency status and maintains records of library cardholders.
  4. Explains and enforces library policies with patrons.
  5. Collects and adjusts fines for overdue, lost or damaged materials and calls patrons for holds.
  6. Assists patrons in person or on the telephone regarding library information, library materials or services, and refers them to the appropriate sources of information. Also provides operator assistance for voice mail reverts.
  7. Participates in the training of library pages and volunteer staff in work related to circulation.
  8. Assists patrons with print management system, basic maintenance of computer peripherals, software/hardware and public network.
  9. Provides general and department specific information to the public and to city employees.
  10. Orients patrons to the library by informing them of services available and the location of materials.
  11. Locates, pulls, and processes library materials requested by library patrons.
  12. Assists patrons with locating books and other materials or use of library equipment.
  13. Responds to telephone inquiries.
  14. Collects overdue fines and processes lost book payments.
  15. Processes damaged items and prepares associated bills.
  16. Searches shelves for items claimed returned.
  17. Works in a safe manner and reports unsafe activity and conditions.
  18. Performs other related duties as required.
  One year of customer service and library work experience.
  
  Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
  
  Knowledge of:
  Library policies and procedures
  Automated library systems
  Cash handling procedures
  Self-Checkout procedures
  
  Skill in:
  Use of personal computers, computer applications and automated library systems
  Typing at a speed necessary for successful job performance
  Customer service
  
  Ability to:
  Listen to, comprehend and respond to patron requests
  Provide information regarding the library and its services
  Operate library equipment such as laminators, copiers, spiral machine, poster makers, and other specialized equipment
  Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
  Operate a personal computer using program applications appropriate to assigned duties
  Clean and monitor computer equipment such as headphones, mice, batteries, etc.
  Monitor computer usage
  Troubleshoot minor hardware and software problems
  Monitor various printer supplies
  Assist in the configuration of basic types of computer hardware and peripherals
  Assist with inventory of computer equipment and software
  Assist reference and youth staff with maintenance and special projects
  Communicate effectively both orally, in writing, and over the telephone with the public and other employees
  Comprehend written work instructions and sort and catalog a variety of books, written documents, and materials
  Sit at a computer for long periods of time
  Lift up to 20 pounds and maneuver heavy book carts
  Work safely in a library environment
  
  
  
  Special Requirements
  Will be required to work evenings, weekends and holidays
  
  Success Factor Classification Level - Foundational
  
  Success Factors	Definitions	Classification Levels
  Personal Accountability & Integrity	Takes personal responsibility for the quality and timeliness of work and in complying with organizational rules, policies and procedures. Earns others’ trust and respect through consistent honesty and professionalism.	Foundational, Professional/Supervisory, Managerial, Executives
  Teambuilding & Collaborative Relationships	Inspires and fosters team commitment, spirit, pride and trust; develops cooperative working relationships with others.	Foundational, Professional/Supervisory, Managerial, Executives
  Effective Communication	Conveys information respectfully, credibly, and effectively.	Foundational, Professional/Supervisory, Managerial, Executives
  Continuous Learning & Development	Assesses and recognizes own strengths and weaknesses; takes initiative in pursuing self-development and learning to expand skills and increase knowledge.	Foundational, Professional/Supervisory, Managerial, Executives
  Commitment to Service Excellence	Strives to excel in meeting the needs of both internal and external customers in a fair and equitable manner. Delivers high-quality services with a commitment to continuous improvement.	Foundational, Professional/Supervisory, Managerial, Executives
  Innovation	Applies original thinking in approach to job responsibilities and to improve processes, methods, systems or services.	Foundational, Professional/Supervisory, Managerial, Executives
  Work is performed at a library circulation desk with the employee expected to repetitively lift and move library books and stand for long periods of time. The employee is occasionally required to climb, balance, stoop and crouch.
  
  Working Conditions
  Exposure to potentially hostile persons or situations

• About the company

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