NHS
QA Administrator (Clinical Governance)
This job is now closed
Job Description
- Req#: A0997-25-0006?language=en&page=335&sort=publicationDateDesc
- Summarise contents of paper medical records and add relevant information to the patient's electronic record.
- Assist with processing clinical correspondence, eg from hospitals, adding relevant information to the patient record and flagging any actions to the appropriate clinician.
- Ensure optimal uptake of health promotion initiatives, such as cardiovascular health screening and immunisations.
- Contribute to the achievement of The Quality and Outcomes Framework (QOF) by managing continuous call, recall and monitoring processes. This consists of managing and maintaining our long term conditions registers and inviting patients for annual reviews.
- Practical experience of computerised recording systems
- Work in a medical / clinical field, with necessary clinical training
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
- CLAIT / ECDL qualification
- Practical experience of computerised recording systems
- Work in a medical / clinical field, with necessary clinical training
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
- CLAIT / ECDL qualification
Job summary
Kennet and Avon Medical Partnership is a large general practice in Wiltshire. We are seeking a QA administrator to join our team, initially for a fixed term contract period of 12 months.
This is a non-clinical administrative role, working for 24 hours a week, ideally over 3 days, with flexibility on working days between Monday and Friday.
This role plays a key part in optimising the health of our patients with chronic and life-long conditions as well as contributing to the health of our wider population. You will cover named medical conditions, health screening and immunisations rotating each year. You will work among a great team of professionals and in a flexible environment. This role is perfect for anyone looking for the opportunity to join a busy but friendly and effective team with opportunities to develop.
The successful applicant will be subject to a Disclosure and Barring Check. Failing to declare conviction, caution or pending police action could disqualify the applicant for employment.
Interviews for this role will take place during week commencing 2 June 2025.
Main duties of the job
As a QA administrator you will follow quality assurance processes which are designed to ensure that standards of care are maintained and improved, to minimise errors and provide patient safety and quality of care.
Your main roles will be to:
For more information, please see the full job description in this listing.
About us
Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire.
The successful candidate for this role will join a fantastic team- we are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission:to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.
KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force. Kindness and compassion to ourselves, to each other and to our patients is a core value.
KAMP offers a series of employee benefits including generous holiday allowance, membership of the NHS pension scheme, we will cover the cost of a Blue Light card, and we offer regular wellbeing activities.
New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.
Details
Date posted
07 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Part-time, Flexible working
Reference number
A0997-25-0006
Job locations
George Lane
Marlborough
Wiltshire
SN8 4BY
Pewsey Surgery
High Street
Pewsey
Wiltshire
SN9 5AQ
Job descriptionJob description
Job responsibilities
Duties and Responsibilities:
QOF Administration
Ensure all QOF registers are accurate, complete and up to date
Undertake a comprehensive and effective calls and recalls service for all QOF requirements
Monitor progress towards QOF targets and take action when targets are not being achieved in a timely manner
Run searches to identify errors in coding or missed coding leading to patients not being identified as having a specific condition, code as appropriate
Regularly review missed income reports to ensure all registers are fully populated
Enhanced Services Administration
Undertake a comprehensive and effective calls and recalls service for all enhanced services requirements
Monitor progress towards enhanced service targets and income and take action when targets are not being achieved in a timely manner
Ensure that monthly, quarterly and any other data returns to commissioning organisations are made on time and are accurate and reflect true levels of activity
Where such returns are extracted automatically from S1 by the commissioning organisation, check for and follow through with the commissioning organisation, any material discrepancies between those extracts and the practices own internal searches
Clinical Correspondence
Receive clinical correspondence from a variety of sources
Process, clinically code and save to the patient notes any relevant medical information
As necessary, pass any actions arising to appropriate clinicians, admin staff or pass to appropriate clinicians for information
Notes Summarising
Receive paper records for all newly registered patients
Following the agreed protocol, review the whole patient record (paper and electronic version), cull and organise the record, produce an accurate summary of the patients past medical history, code any relevant information onto the electronic patient record and remove any past coding that doesn't comply with KAMP protocol
Other
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Management. Some of the above duties may be delegated. The Practice reserves the right to make changes to the Job Description and Personal Specification.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Job responsibilities
Duties and Responsibilities:
QOF Administration
Ensure all QOF registers are accurate, complete and up to date
Undertake a comprehensive and effective calls and recalls service for all QOF requirements
Monitor progress towards QOF targets and take action when targets are not being achieved in a timely manner
Run searches to identify errors in coding or missed coding leading to patients not being identified as having a specific condition, code as appropriate
Regularly review missed income reports to ensure all registers are fully populated
Enhanced Services Administration
Undertake a comprehensive and effective calls and recalls service for all enhanced services requirements
Monitor progress towards enhanced service targets and income and take action when targets are not being achieved in a timely manner
Ensure that monthly, quarterly and any other data returns to commissioning organisations are made on time and are accurate and reflect true levels of activity
Where such returns are extracted automatically from S1 by the commissioning organisation, check for and follow through with the commissioning organisation, any material discrepancies between those extracts and the practices own internal searches
Clinical Correspondence
Receive clinical correspondence from a variety of sources
Process, clinically code and save to the patient notes any relevant medical information
As necessary, pass any actions arising to appropriate clinicians, admin staff or pass to appropriate clinicians for information
Notes Summarising
Receive paper records for all newly registered patients
Following the agreed protocol, review the whole patient record (paper and electronic version), cull and organise the record, produce an accurate summary of the patients past medical history, code any relevant information onto the electronic patient record and remove any past coding that doesn't comply with KAMP protocol
Other
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Management. Some of the above duties may be delegated. The Practice reserves the right to make changes to the Job Description and Personal Specification.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kennet and Avon Medical Partnership
Address
George Lane
Marlborough
Wiltshire
SN8 4BY
Employer's website
Employer details
Employer name
Kennet and Avon Medical Partnership
Address
George Lane
Marlborough
Wiltshire
SN8 4BY
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.