• Job Description

  Req#: 3025667
  As the QA Manager, you will be building and managing a team of QA Testers who work as integrated members of a cross-functional software team. You will lead them in the design and execution of QA strategies and methods to deliver creative experiential software products that surprise and delight our customers. You should possess excellent communication and interpersonal skills, attention to detail, patience, and a real passion for testing and quality. We are seeking a QA Manager with a strong foundation in software engineering QA methodologies and proven experience leading teams to deliver successful creative interactive entertainment software experiences.
  
  Key job responsibilities
  Handle diverse team of Quality Assurance specialists.
  Assist continuous professional plans of QA team members.
  Help in resource allocation and estimation efforts and delegate duties for routine activities.
  Document and follow through issues for prompt resolution.
  Collaborate with stakeholders from different time zones.
  Enhance QA methodology for test and defect management and tools supporting processes.
  Maintain defect triage process and continuous defect review in software organization.
  Track customer facing issues in customer support tracking tool.
  Escalate unresolved issues for suitable customer support level.
  Offer continuous improvement by assessing customer issues for root cause and future prevention.
  Investigate and explore upcoming new technologies and suggest for enhancements.
  Conduct test and demos and inspect to certify product readiness for quality gates.
  Ensure and record requirements coverage by verification
  
  
  About the team
  The International Seller Growth Team’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces. This includes automatically mapping Seller product information to the Amazon namespace and automating complex decision making (like Product Classification in our Catalog) on the Seller’s behalf. We provide Sellers with strategic selling recommendations based on hybrid demand signals (like high-value products they should start selling in additional Marketplaces). We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. We continuously improve the state of the existing catalog created by Amazon Sellers through smart solutions that automatically identify and fix defects using self-learning heuristics leveraging textual and image-based signals.- 3+ years of quality assurance teams management experience Bachelor's degree Experience managing manual testers Experience managing automation testers- 6+ years of quality assurance engineering experience
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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