Rockline Industries

QA Technical Support Coordinator

4 days ago

PayCompetitive
LocationSheboygan/Wisconsin
Employment typeFull-Time

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  • Job Description

      Req#: QATEC006399

      Are you passionate about quality, continuous improvement, and making a real impact in a manufacturing environment? At Rockline Industries, we don’t just manufacture products — we manufacture trust. As a family-owned company and one of the world’s largest producers of wet wipes and personal care products, we are driven by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence.

      We’re looking for a detail-oriented and proactive QA Technical Support Coordinator to join our team. If you thrive in a fast-paced environment, enjoy solving problems, and want to be part of a company that values innovation and people, this is the opportunity for you.

      What You’ll Do:

      As a QA Technical Support Coordinator, you’ll be the quality champion across our departments. Your responsibilities will include:

      • Leading quality investigations and reporting Non-Conformance Events (NCEs) and Finished Goods Non-Conformities (FG NCMs).
      • Collaborating with logistics and warehouse teams to manage product holds, inspections, and rework activities.
      • Reviewing Device History Records (DHRs) and managing incoming quality documentation.
      • Supporting new product development by analyzing raw materials and manufacturing parameters.
      • Authoring and routing product specifications through Agile (our product lifecycle management system).
      • Performing physical inspections, retain inspections, and trend analysis to ensure product excellence.

      ✅ What You Bring:

      • High School Diploma required; Associate degree preferred.
      • 6+ years of experience in a manufacturing or quality assurance environment.
      • Strong proficiency in Microsoft Word, Excel, and Outlook.
      • A passion for quality systems and documentation.
      • Experience in regulated environments (e.g., healthcare, food safety, or environmental compliance) is a plus.

      Why Rockline?

      • People-First Culture: We believe in empowering our associates and fostering a collaborative, respectful workplace.
      • Innovation-Driven: We invest in cutting-edge technology and sustainable practices.
      • Career Growth: We offer training, development, and advancement opportunities.
      • Community Impact: We’re committed to giving back through volunteerism and sustainability initiatives.

      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
      This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • About the company

      Rockline is one of the largest global producers of consumer products specializing in wet wipes and coffee filters. We offer fantastic quality, service and expertise to our customers.

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