• Job Description

  Req#: R25190

  Job Description

  We are looking for a dedicated team member to join our Localisation Quality Assurance function. This person will work closely with internal and external partners to deliver high-quality localised content to a variety of business units across Zendesk. Our team plays a key role in crafting an extraordinary experience to our international users by delivering high-quality features released in 160 countries and territories. Help us empower our products to be enjoyed everywhere!

  What you'll be doing

  • Test and report bugs on multiple UIs and for multiple products
  • Build, review and adjust test cases for different scenarios and different level of complexity
  • Analyse and scope the content to be tested
  • Prepare testing environments
  • Verify and file bugs discovered by our vendor to the engineering teams
  • Liaise with our external testing vendor to provide mentorship and troubleshooting
  • Handle various project management tasks (including project scope identification, file organising and processing) and various project-related administrative tasks

  What you bring to the role

  • Bachelor's or Master’s degree in Localisation, Language Studies, or Linguistics or equivalent in a relevant field
  • Understanding of end-to-end localisation practices
  • Experience in localisation QA and with bug reporting tools (JIRA)
  • Knowledge of localisation file formats (CSV, SRT, HTML, YAML, etc.)
  • Excellent communication skills in English (written and verbal)
  • Strong understanding of HTML, CSS, and Javascript
  • Proficiency in a language other than English
  • Proven track record of managing numerous projects simultaneously in a fast-paced environment
  • High attention to detail, efficient time-management, and strong social skills
  • A strong sense of collaboration and the ability to build good relationships

  Basic Qualifications:

  • 1+ years localisation testing experience
  • Experience with industry standard localisation tools and bug reporting tools

  Preferred Qualifications:

  • Proficient speaker of German, Dutch, or any Nordic language

  The Poland annualized base salary range for this position is zł106,000.00-zł158,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

  The intelligent heart of customer experience
  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

• About the company

  Zendesk Inc. is an American customer service software company headquartered in San Francisco, California, USA.

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