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Job Description
- Req#: A0519-25-0009?language=en&page=399&sort=publicationDateDesc
- Demonstrates good standard of written and spoken English
- Customer service skills
- Good keyboard / IT skills literate with Microsoft Word and Outlook, and able to adapt to using third-party software
- Ability to work independently, with minimal supervision, including initiating actions, implementing decisions, monitoring and reporting
- Clear understanding of data protection requirements and participant confidentiality
- Good written and verbal communication skills
- Quickly building trust and a positive dialogue with individuals who face challenges about their health
- A flexible approach and a focus on what matters for an individual
- Produce promotional material, monitoring information and producing reports
- Experience using EMIS
- Working within the health sector
- Promoting Health Promotion clinics
- Inviting patients for reviews
- Carrying out basic searches
- Referring / signposting patients
- Good understanding of QoF
- Willingness to undertake any training as required in relation to the role
- To work as part of a team and on own using initiative
- Organise own time, manage workload & meet deadlines, working flexibly when required
- Possessing the ability to portray, by personal example, the benefits of pursing a healthier lifestyle
- Possessing a 'can do' and 'will do' attitude
- Demonstrates good standard of written and spoken English
- Customer service skills
- Good keyboard / IT skills literate with Microsoft Word and Outlook, and able to adapt to using third-party software
- Ability to work independently, with minimal supervision, including initiating actions, implementing decisions, monitoring and reporting
- Clear understanding of data protection requirements and participant confidentiality
- Good written and verbal communication skills
- Quickly building trust and a positive dialogue with individuals who face challenges about their health
- A flexible approach and a focus on what matters for an individual
- Produce promotional material, monitoring information and producing reports
- Experience using EMIS
- Working within the health sector
- Promoting Health Promotion clinics
- Inviting patients for reviews
- Carrying out basic searches
- Referring / signposting patients
- Good understanding of QoF
- Willingness to undertake any training as required in relation to the role
- To work as part of a team and on own using initiative
- Organise own time, manage workload & meet deadlines, working flexibly when required
- Possessing the ability to portray, by personal example, the benefits of pursing a healthier lifestyle
- Possessing a 'can do' and 'will do' attitude
Job summary
30 - 37.5 hours per week
Candidates will need to be a team player with a passion for giving excellent customer service. This role will be managing our chronic disease register and will require good data awareness and personal skills. A good understanding of Quality outcome Framework (QOF) targets along with a working knowledge of EMIS is desirable. Previous experience gained within the NHS, promoting attendance at Health Promotion clinics, ensuring patients are called for reviews in a timely manner and carry out basic searches is preferred.
Main duties of the job
The purpose of the role is o work as part of the QOF team and support the clinicians at Tyntesfield Medical Group to achieve all QOF targets annually.
About us
Tyntesfield Medical Group in North Somerset is a 13 Partner General Practice with a patient list size currently of around 33,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.
We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supportive, and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.
Details
Date posted
18 July 2025
Pay scheme
Other
Salary
£13 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0519-25-0009
Job locations
Backwell Medical Centre
15 West Town Road
Backwell
Bristol
BS48 3HA
Job descriptionJob description
Job responsibilities
Co-ordinate care for disease prevention and actively promote attendance at Health Promotion clinics
Have a good understanding of QOF targets and ensure patients are called for review in a timely manner
Regularly search for patients with poor disease control and target them for additional support, e.g., for weight loss/drug compliance/overdue blood tests or other investigations
Actively search for patients with a high BMI or smokers to support to change
Refer signpost patients to smoking cessation, exercise and weight loss services
Liaise with the Social Prescribing Team (Wellbeing Team) when required
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
Help patients to manage their needs through answering queries, making and managing appointments
Work with the GPs and other primary care professionals to identify and manage a caseload of patients, and where required and as appropriate, refer patients back to other health professionals
Discuss patient related concerns with a GP where required
Support pre-diabetic patients to ensure annual HbA1c and referral to National Diabetes Prevention Programme education where necessary
To improve the Population Health Management within the practice to enable better clinical outcomes
Ensure the health promotion clinics are used efficiently and effectively by actively managing clinic bookings and patient recall. The support would include:
Ensure early follow up for diabetic review if needed more frequently than annually
Ensure the patient has the most efficient appointment if they have co-morbidities to improve engagement and compliance
Invite patients on the Learning Disability register for the first part of their annual review with the QOF Team and book the second part
Send reminders to patients overdue their cancer screening (breast, bowel, cervical, PSA)
Coordinate long term condition monitoring for housebound patients
Create and edit EMIS searches
Claim on behalf of practice: CQRS, Local Enhanced Services, Public Health, PPA prescriptions
Job responsibilities
Co-ordinate care for disease prevention and actively promote attendance at Health Promotion clinics
Have a good understanding of QOF targets and ensure patients are called for review in a timely manner
Regularly search for patients with poor disease control and target them for additional support, e.g., for weight loss/drug compliance/overdue blood tests or other investigations
Actively search for patients with a high BMI or smokers to support to change
Refer signpost patients to smoking cessation, exercise and weight loss services
Liaise with the Social Prescribing Team (Wellbeing Team) when required
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
Help patients to manage their needs through answering queries, making and managing appointments
Work with the GPs and other primary care professionals to identify and manage a caseload of patients, and where required and as appropriate, refer patients back to other health professionals
Discuss patient related concerns with a GP where required
Support pre-diabetic patients to ensure annual HbA1c and referral to National Diabetes Prevention Programme education where necessary
To improve the Population Health Management within the practice to enable better clinical outcomes
Ensure the health promotion clinics are used efficiently and effectively by actively managing clinic bookings and patient recall. The support would include:
Ensure early follow up for diabetic review if needed more frequently than annually
Ensure the patient has the most efficient appointment if they have co-morbidities to improve engagement and compliance
Invite patients on the Learning Disability register for the first part of their annual review with the QOF Team and book the second part
Send reminders to patients overdue their cancer screening (breast, bowel, cervical, PSA)
Coordinate long term condition monitoring for housebound patients
Create and edit EMIS searches
Claim on behalf of practice: CQRS, Local Enhanced Services, Public Health, PPA prescriptions
Person SpecificationPerson Specification
Qualifications
Essential
Skills and Knowledge
Essential
Experience
Essential
Desirable
Personal Attributes
Essential
Desirable
Qualifications
Essential
Skills and Knowledge
Essential
Experience
Essential
Desirable
Personal Attributes
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tyntesfield Medical Group
Address
Backwell Medical Centre
15 West Town Road
Backwell
Bristol
BS48 3HA
Employer's website
Employer details
Employer name
Tyntesfield Medical Group
Address
Backwell Medical Centre
15 West Town Road
Backwell
Bristol
BS48 3HA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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