NHS
Quality & Compliance Manager - Gloucester
This job is now closed
Job Description
- Req#: A0782-25-0012?language=en&page=1210&sort=publicationDateDesc
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
- Undergraduate degree or equivalent
- Clear, polite telephone manner
- Analytical
- Polite and confident
- Resilient
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Experience of managing clinical or information governance & compliance
- Experience of managing regulatory compliance, preferably CQC and ICO
- Experience of managing a team including direct reports and HR aspects
- Experience of managing clinical and information governance & compliance
- Experience of managing organisational responses to subject access requests and other requests by data subjects and third parties
- Experience of supporting clinical audit
- Experience of safeguarding process oversight
- Experience in patient safety investigations, action planning, and embedding lessons learned
- Experience of managing clinical or information governance & compliance
- Experience of managing regulatory compliance, preferably CQC and ICO
- Experience of managing a team including direct reports and HR aspects
- Experience of managing clinical and information governance & compliance
- Experience of managing organisational responses to subject access requests and other requests by data subjects and third parties
- Experience of supporting clinical audit
- Experience of safeguarding process oversight
- Experience in patient safety investigations, action planning, and embedding lessons learned
- Excellent communication skills (written and oral)
- Confident team leader
- Skilled in facilitation, coaching, and influencing
- Decision-making, negotiation, and problem-solving skills
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Current level 2 or 3 adult & child safeguarding training (training will be provided if required)
- Competent in use of SystmOne
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
- Undergraduate degree or equivalent
- Clear, polite telephone manner
- Analytical
- Polite and confident
- Resilient
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Experience of managing clinical or information governance & compliance
- Experience of managing regulatory compliance, preferably CQC and ICO
- Experience of managing a team including direct reports and HR aspects
- Experience of managing clinical and information governance & compliance
- Experience of managing organisational responses to subject access requests and other requests by data subjects and third parties
- Experience of supporting clinical audit
- Experience of safeguarding process oversight
- Experience in patient safety investigations, action planning, and embedding lessons learned
- Experience of managing clinical or information governance & compliance
- Experience of managing regulatory compliance, preferably CQC and ICO
- Experience of managing a team including direct reports and HR aspects
- Experience of managing clinical and information governance & compliance
- Experience of managing organisational responses to subject access requests and other requests by data subjects and third parties
- Experience of supporting clinical audit
- Experience of safeguarding process oversight
- Experience in patient safety investigations, action planning, and embedding lessons learned
- Excellent communication skills (written and oral)
- Confident team leader
- Skilled in facilitation, coaching, and influencing
- Decision-making, negotiation, and problem-solving skills
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Current level 2 or 3 adult & child safeguarding training (training will be provided if required)
- Competent in use of SystmOne
Job summary
Are you passionate about high-quality, safe, and effective healthcare? Do you enjoy using leadership and systems to make patients safer? Then come and join our friendly team.
As the Quality and Compliance Manager, you will be key to maintaining and improving quality and compliance functions, particularly information governance, health and safety, and regulatory compliance (CQC). You will provide leadership, oversight, training and support to non-clinical colleagues. You will also support the clinical and practice leaders with clinical governance, safeguarding, infection control.
The role will be based at our facilities in Gloucester, The role could be purely office-based, or hybrid office-based/working from home, if preferred. If hybrid working, you must be willing and able to travel to our sites Gloucester whenever required during your contracted hours. You must be able to travel independently to Gloucester and to other sites in Gloucestershire.
The role is for 16-20 hours per week, to be worked over at least 4 days. For candidates seeking more hours, we may be able to combine the role with other duties. This will depend on your skills and experience.
Salary will be equivalent to NHS Band 4-5, depending on skills and experience.
The role is eligible for the NHS pension scheme.
Paid annual leave of 25 days per annum plus 8 days of bank holidays (pro-rata if part-time).
Closing date: 15 April 2025
Interview date: 24 April 2025
For an informal chat email:glicb.gdocrecruitment@nhs.net
Main duties of the job
Main duties of the role
You will work closely with our senior leaders to ensure regulatory compliance and enhance patient safety and experience. You will have considerable autonomy to design and implement quality systems, although close and co-operative working with colleagues will be essential. You must be able to make the case for quality improvement and to bring colleagues with you.
Experience of both clinical and information governance is desirable, but candidates with a strong record of achievement and leadership in only one of these elements are welcome to apply, as training can be provided if required.
We are a small organisation: flexibility of approach and a willingness to support the team as a whole are essential.
Lead and support our team to achieve clinical excellence, patient safety and regulatory assurance.
Establish a quality and governance framework (drawing on existing policies and procedures). Identify and address any gaps.
Ensure that G DOC complies with regulatory requirements, including CQC and the ICO.
Identify regulatory requirements, NHS standards, and G DOC policy requirements. Lead the implementation and communication of these across the organisation.
Establish and maintain reporting and audit to ensure compliance.
Reports to: Chief Executive
About us
You will be required to be immunised in compliance with Green Book (link attached) and NHS recommendations for your role (unless medically exempt).
G DOC LTD is owned by all the GP Practices in Gloucestershire; the Practices are our shareholders.
We operate on a not-for-profit basis: any profits are redistributed into primary care in Gloucestershire.
We are a limited company run by a Board of Directors, most of whom are experienced local GPs.
We run a number of GP practices, as well as some other services for the whole county.
In Gloucester we run 9,500 patients at Gloucester Health Access Centre/Matson Lane (9,500 patients) and Partners in Health (12,400).
In the Forest of Dean, we run two practices, both of which are dispensing: Lydney (7,500 patients), and Blakeney (3,200 patients).
Our countywide services include:
G DOC is running a Covid Medicines Service to help and support the high-risk patients in Gloucestershire.
Over 17,000 primary care appointments each year at Gloucester Health Access Centre for patients who may need to be seen the same day when their own practice is already full, or who do not have a registered GP. GHAC is open 8am8pm, 365 days a year.
For more details visit our website
Date posted
25 March 2025
Pay scheme
Other
Salary
Depending on experience Equivalent to NHS Band 4-5
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A0782-25-0012
Job locations
Quayside House
Quay Street
Gloucester
GL1 2TZ
Matson Lane Surgery,
Taylor House, 4 Matson Lane,
Gloucester,
Gloucestershire
gl4 6dx
The Lydney Practice
Albert Street
Lydney
Gloucestershire
GL15 5NQ
Blakeney Surgert
Millend
Blakeney
Gloucestershire
GL15 4ED
Job descriptionJob description
Job responsibilities
Duties specific to role
Provide leadership and support on quality and compliance
Lead reporting on Safety Events and implementation of learning.
Produce quality and assurance reports for the Management Board. Attend the Board to present these when required.
Ensure robust clinical governance systems are in place
Ensure prompt and compliant responses to requests for data from patients, and from third parties where legitimate.
Enhance patient satisfaction and experience through quality improvement.
Ensure training is in place to support quality assurance, risk management, and patient safety.
Assist the Operations team in effective risk management,
Act as Deputy Caldicott Guardian, ensuring safe and appropriate data sharing
Conduct clinical governance reviews and audit, ensuring compliance with NICE guidelines
Operate independently within agreed frameworks, escalating risks as necessary
Ensure cost-effective service delivery and budget alignment with quality priorities
Ensure services meet CQC, NICE, ICO and contractual clinical requirements
Ensure requirements of the NHS Data Security and Protection Toolkit are met.
Working conditions
Frequent, prolonged VDU use.
High levels of accuracy and attention to detail essential at all times.
Occasional work in a time pressured environment.
Some exposure to distressing situations and written material.
For full Job Description, see attached document:
20250327 job description_quality compliance manager.doc
Job responsibilities
Duties specific to role
Provide leadership and support on quality and compliance
Lead reporting on Safety Events and implementation of learning.
Produce quality and assurance reports for the Management Board. Attend the Board to present these when required.
Ensure robust clinical governance systems are in place
Ensure prompt and compliant responses to requests for data from patients, and from third parties where legitimate.
Enhance patient satisfaction and experience through quality improvement.
Ensure training is in place to support quality assurance, risk management, and patient safety.
Assist the Operations team in effective risk management,
Act as Deputy Caldicott Guardian, ensuring safe and appropriate data sharing
Conduct clinical governance reviews and audit, ensuring compliance with NICE guidelines
Operate independently within agreed frameworks, escalating risks as necessary
Ensure cost-effective service delivery and budget alignment with quality priorities
Ensure services meet CQC, NICE, ICO and contractual clinical requirements
Ensure requirements of the NHS Data Security and Protection Toolkit are met.
Working conditions
Frequent, prolonged VDU use.
High levels of accuracy and attention to detail essential at all times.
Occasional work in a time pressured environment.
Some exposure to distressing situations and written material.
For full Job Description, see attached document:
20250327 job description_quality compliance manager.doc
Person SpecificationPerson Specification
Other
Essential
Qualifications
Essential
Personal Qualities
Essential
Experience
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Desirable
Experience
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Desirable
Skills
Essential
Desirable
Other
Essential
Qualifications
Essential
Personal Qualities
Essential
Experience
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Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
G DOC Ltd
Address
Quayside House
Quay Street
Gloucester
GL1 2TZ
Employer's website
Employer details
Employer name
G DOC Ltd
Address
Quayside House
Quay Street
Gloucester
GL1 2TZ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.