• Job Description

  Req#: REQ323860

  JLL supports the Whole You, personally and professionally.

  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

  What this job involves – We are looking for a Quality/Compliance Manager to join our team in Syracuse, NY! This candidate will have a strong background in quality requirements for a Pharmaceutical Manufacturing facility from an operations, facilities and maintenance perspective. This position is responsible for ensuring that the work conducted by the Facilities team, and its subcontractors perform the work in full accordance with contractual, procedural and regulatory requirements within a cGMP culture environment. The successful candidate for this role must have a solid understanding of cGMPs as they relate to the performance of maintenance and repairs of equipment, facilities and utilities. An Engineering background, or equivalent experience in lieu of, would be desired. The successful candidate should be able to prepare and manage SOP’s, investigations, CAPAs, audits, change control documentation, and training materials for use by the facilities team in the performance of their work.

  In addition, this position is expected to interface with the site’s quality unit to ensure that all applicable procedures are followed, and that the work performed by the team is documented and recorded in the proper fashion. Successful candidate will be responsible for sustaining a Quality Engineering program for a state-of-the-art cGMP manufacturing facility. Candidate should have experience working at an FDA regulated manufacturing facility in a quality assurance or quality control capacity.

  What is your day to day?

  • Perform investigations of significant event deviations along with the corresponding root cause analysis (RCA), impact assessment and trend evaluations.
  • Lead assigned Corrective and Preventive Actions (CAPA)
  • Developments and reviews of trend analysis reports related to the facility scope of work.
  • Management of the GxP Contractors compliance program (e.g., qualification, agreements, audits, performances, etc.).
  • Oversee the quality/compliance program of building support systems including maintenance of equipment, environmental monitoring systems, HVAC, utilities, and site support services such as calibration, janitorial cleaning, pest control, garments, and shipping/receiving activities.
  • Manage the site’s self-assessment program along with the corrective actions as a result of.
  • Maintain all infrastructure and compliance documentation for the facility for the purpose of maintaining regulatory compliance with Contractual, Procedural, Federal, State or Local law requirements.
  • Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
  • Support and oversee the team’s training compliance program along with the review of corresponding training curricula.
  • Ensures appropriate follow up with customers.
  • Seeks to continuously improve quality processes, systems and overall client satisfaction.
  • Provides direction/information to vendors, facilities staff and service providers as required to ensure that quality assurance expectations are communicated and followed.

  Desired experience and technical skills

  Required

  • BS degree in Science is required with a minimum of 4 years of experience in quality engineering, facilities design, and production/facility operations or equivalent.
  • Knowledge of Quality Engineering techniques such as Investigations, CAPAs, Audit programs, Vendor Qualification, and Quality Management Systems.
  • Must have a strong commitment to quality assurance, and a willingness to help develop a quality first culture on the Site.
  • Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision.
  • Must have good oral and written communication skills including the ability communicate to all levels of management and interface with a diverse customer base including technical and non-technical personnel.
  • Strong working knowledge of computer applications including MSOffice.
  • Working knowledge of Quality System such as TrackWise, Success Factors, Infinity, etc.
  • Demonstrated verbal/written communication skills.
  • Proven record of excellent internal and external customer service.

  Preferred

  • EIT or PE a plus
  • A background and understanding of FDA regulations including 210 CFR part 210 and 211 would be desired but not required.
  • Experience in healthcare, or pharmaceutical environments a plus.

  Estimated compensation for this position is:

  69,000.00 – 100,500.00 USD

  The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

  Location:

  On-site –Albany, NY, East Syracuse, NY, Rochester, NY, Syracuse, NY

  Job Tags:

  Analysis Reports, Analysis Reports, cGMP Regulations, Client Satisfaction, Communication, Compliance Programs, Compliance Training, Corrective and Preventive Action (CAPA), Customer Satisfaction Surveys, Documentation Compliance, Documentations, Environmental Monitoring Systems, Equipment Maintenance, External Customer Service, Facilities Operations, FDA Regulations, Good Manufacturing Practices (GMP), Key Performance Indicators (KPI), Manufacturing, People Management, Pharmaceutical Industry, Preventive Action, Process Quality Control, Quality Assurance (QA), Quality Control (QC) {+ 13 more}

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  California Residents only

  If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

  Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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