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Job Description
- Req#: A4835-25-0001?language=en&page=768&sort=publicationDateDesc
- Leadership/ Management Qualification
- Excellent Communication skills, Experience of working within a GP office environment, Strong IT skills, Problem solving, Ability to motivate and train others, Planning and organising, Performing under pressure, Team working, High levels of integrity and loyalty
- Leadership/ Management Qualification
- Excellent Communication skills, Experience of working within a GP office environment, Strong IT skills, Problem solving, Ability to motivate and train others, Planning and organising, Performing under pressure, Team working, High levels of integrity and loyalty
Job summary
This is a fantastic new role and the practice are looking for an enthusiastic, motivated and experienced candidate with excellent communication skills to join our friendly practice.
Please email your CV to karin.hill1@nhs.net
Interviews are scheduled for the week commencing 16 June 2025.
Main duties of the job
Responsible for ensuring quality compliance for the Practice. Achieve complete quality compliance management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies processes and procedures. Provide support to the Practice Manager to ensure the management of all practice administration and provide operational management of the Data Administration Team. Provide leadership and guidance to Practice staff. The post-holder will provide cover in the absence of the Practice Manager. To work closely and collaboratively with the Practice Manager. This role is expected to develop and evolve over time.
About us
Radbrook Green is a very well established GP practice located within Shrewsbury. We have a population size of just under 11000 patients.
The practice clinical team is made up of 6 GP partners, 2 salaried GP's, a Physician Associate, Advanced Clinical Practitioner, 2 Practice Nurses and 3 Healthcare Assistants. The practice has a team of administrators, secretaries and receptionists who provide support to our clinical team and patients.
Working in partnership with our patients, teams and partners we provide a well-led practice which is welcoming, inclusive and forward thinking. We listen and learn from our patients and are always striving for excellence.
Details
Date posted
19 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A4835-25-0001
Job locations
Bank Farm Road
Shrewsbury
Shropshire
SY3 6DU
Job descriptionJob description
Job responsibilities
JOB SUMMARY: Responsibility for ensuring quality compliance for the Practice. Achieve complete quality compliance management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies processes and procedures Provide support to the Practice Manager to ensure the management of all practice administration and provide operational management of the Data Administration Team. Provide leadership and guidance to Practice staff. The post-holder will provide cover in the absence of the Practice Manager. To work closely and collaboratively with the Practice Manager. This role is expected to develop and evolve over time.
DUTIES
1. Manage quality compliance activities for the Practice including clinical systems and platforms
2. Ensure the Practice meets all agreed quality compliance (legislation and objectives) and that appropriate risk mitigation/ control measures are in place
3. To analyse and interpret data and assist with planning and monitoring work undertaken in relation to Directed, National and Local Enhanced Services, the Quality & Outcomes Framework and the PCN Investment and Impact Fund, taking appropriate action to ensure that all targets are achieved
4. Provide advice, guidance and support to the Practice with regards to compliance
5. Manage the development and preparation of the Practices quality compliance strategy and general business planning
6. Maintain accurate quality compliance records
7. Support the Practice Manager with change initiatives
8. To ensure that any suspected or actual breach of IT security is reported to the Practice Manager and investigated as required. To agree action and/or change of policy / procedures as a result of findings with the Practice Manager / Partners
9. Implementing protocols to ensure the Practice is compliant with IG/ GDPR standards and evidence via the Data Security and Protection toolkit
10. Assist with training of users of the Practice IT systems
11. Ensuring staff training complies with CQC standards
12. Providing support to resolve local IT issues, good working knowledge of Practice IT systems
13. Monitor telephone system stats, interpreting data, making necessary recommendations and producing relevant audits
14. Routinely monitor and assess practice performance against patient access and demand management targets, including national performance dashboards
15. Supporting staff in developing searches and audits on the clinical system
16. Reviewing and updating clinical templates ensuring they relate to current practice
17. Contribute to the creation and update of the Practice Business Continuity Plan
18. Contribute to the various Practice quality improvement projects and reflective learning
19. Be the first contact for escalation of complaints, resolving where possible, escalating where necessary and overseeing the complaints process
20. Support with the annual submission of the KO41b
21. To ensure the Practice has a strong social media presence and that campaigns, messages and practice updates are monitored and communicated effectively using the website, Facebook, and waiting room screens
22. Act as a point of contact for building related enquiries and ensuring building defects are promptly recorded
23. Oversee the building and equipment compliance process
24. Assist with the maintenance and updating of asset registers
25. Keep up to date with NHS developments in the local healthcare systems
26. Make recommendations and initiate raising Practice standards and service delivery
27. Liaise with patients, and other outside agencies
28. Ensure that the chronic disease registers are maintained, and that the data is correctly read coded and up to date.
29. Ensure that the patients recall systems are in place and activated on a timely basis
30. Support Practice evidence CQC compliance
31. Support Practice to achieve flu targets
32. Represent the Practice when required
33. Take on any other responsibilities deemed appropriate by the Partners / Practice Manager for the position of Quality & Compliance Manager
34. To line manage the data administration team, including annual appraisal and regular feedback from/to Team Leader meetings
35. To oversee and maintain external communication scheduling and links such as Clinical EDI for laboratory reports, Out of Hours reports, Choice & Booking, Patient Registration and GP2GP
36. Oversee online patient access, ensuring contractual obligations are met, and that the maximum number of patients have access to a safe and effective online service
Job responsibilities
JOB SUMMARY: Responsibility for ensuring quality compliance for the Practice. Achieve complete quality compliance management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies processes and procedures Provide support to the Practice Manager to ensure the management of all practice administration and provide operational management of the Data Administration Team. Provide leadership and guidance to Practice staff. The post-holder will provide cover in the absence of the Practice Manager. To work closely and collaboratively with the Practice Manager. This role is expected to develop and evolve over time.
DUTIES
1. Manage quality compliance activities for the Practice including clinical systems and platforms
2. Ensure the Practice meets all agreed quality compliance (legislation and objectives) and that appropriate risk mitigation/ control measures are in place
3. To analyse and interpret data and assist with planning and monitoring work undertaken in relation to Directed, National and Local Enhanced Services, the Quality & Outcomes Framework and the PCN Investment and Impact Fund, taking appropriate action to ensure that all targets are achieved
4. Provide advice, guidance and support to the Practice with regards to compliance
5. Manage the development and preparation of the Practices quality compliance strategy and general business planning
6. Maintain accurate quality compliance records
7. Support the Practice Manager with change initiatives
8. To ensure that any suspected or actual breach of IT security is reported to the Practice Manager and investigated as required. To agree action and/or change of policy / procedures as a result of findings with the Practice Manager / Partners
9. Implementing protocols to ensure the Practice is compliant with IG/ GDPR standards and evidence via the Data Security and Protection toolkit
10. Assist with training of users of the Practice IT systems
11. Ensuring staff training complies with CQC standards
12. Providing support to resolve local IT issues, good working knowledge of Practice IT systems
13. Monitor telephone system stats, interpreting data, making necessary recommendations and producing relevant audits
14. Routinely monitor and assess practice performance against patient access and demand management targets, including national performance dashboards
15. Supporting staff in developing searches and audits on the clinical system
16. Reviewing and updating clinical templates ensuring they relate to current practice
17. Contribute to the creation and update of the Practice Business Continuity Plan
18. Contribute to the various Practice quality improvement projects and reflective learning
19. Be the first contact for escalation of complaints, resolving where possible, escalating where necessary and overseeing the complaints process
20. Support with the annual submission of the KO41b
21. To ensure the Practice has a strong social media presence and that campaigns, messages and practice updates are monitored and communicated effectively using the website, Facebook, and waiting room screens
22. Act as a point of contact for building related enquiries and ensuring building defects are promptly recorded
23. Oversee the building and equipment compliance process
24. Assist with the maintenance and updating of asset registers
25. Keep up to date with NHS developments in the local healthcare systems
26. Make recommendations and initiate raising Practice standards and service delivery
27. Liaise with patients, and other outside agencies
28. Ensure that the chronic disease registers are maintained, and that the data is correctly read coded and up to date.
29. Ensure that the patients recall systems are in place and activated on a timely basis
30. Support Practice evidence CQC compliance
31. Support Practice to achieve flu targets
32. Represent the Practice when required
33. Take on any other responsibilities deemed appropriate by the Partners / Practice Manager for the position of Quality & Compliance Manager
34. To line manage the data administration team, including annual appraisal and regular feedback from/to Team Leader meetings
35. To oversee and maintain external communication scheduling and links such as Clinical EDI for laboratory reports, Out of Hours reports, Choice & Booking, Patient Registration and GP2GP
36. Oversee online patient access, ensuring contractual obligations are met, and that the maximum number of patients have access to a safe and effective online service
Person SpecificationPerson Specification
Qualifications
Desirable
Experience
Essential
Qualifications
Desirable
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Radbrook Green Surgery
Address
Bank Farm Road
Shrewsbury
Shropshire
SY3 6DU
Employer's website
Employer details
Employer name
Radbrook Green Surgery
Address
Bank Farm Road
Shrewsbury
Shropshire
SY3 6DU
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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