• Job Description

  Req#: 55247

  Role description:

  The Director of Regional Quality and Technical Services will provide support to our plants and customers within a product category to improve quality performance and customer satisfaction. The primary focus of this role is to support the plants in implementing the Ardagh Quality System and monitoring the customer results and internal metrics to identify opportunities for improvement.

  Responsibilities:

  • Support the plant in implementing the Ardagh Quality System, driving manufactured quality, and addressing needs to improve customer quality performance

  • Review quality performance data and help the plants identify actions for quality improvement and Cost Of Poor Quality (COPQ) reduction

  • Lead the Technical Service Engineering team in gathering feedback for improving customer quality performance

  • Support new product/problematic item production runs in the plants

  • Support the development of plant-quality resources to support the succession plan

  • Review plant needs for quality and process-related equipment and helps identify and justify potential technology solutions

  • Create an environment between our plants, support teams, and our customers which fosters continuous improvement in quality and service results

  • Support plant and functional support teams to drive effective root cause, corrective actions, and closure

  • Partner with customers, commercial team, and plant teams for claim resolution

  • Lead and support internal and external quality audits while supporting plant teams with action item closure

  • Coach and mentor Technical Service Engineering team members

  • Comply with environmental and food safety standards as set forth in plant policies and programs within the departmental responsibilities

  Minimum skills / qualifications:

  • Bachelor's degree in a technical field or equivalent experience

  • Eight (8) years in a manufacturing environment with direct experience in a quality management role

  • Knowledge of current quality methodologies and ASQ quality management principles

  • Proficient communication and problem-solving skills

  • Ability to travel up to 80%

  Preferred skills / qualifications:

  • Previous glass manufacturing experience

  • Effective leadership skills and the ability to influence others

  About Ardagh Group

  Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 16,000 people with revenues of almost $7 billion.
  Today we have a presence across Europe and the Americas.

  • Did you know that Ardagh produce many of the beverage cans and bottles you drink your favorite beverages from?
  • Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
  • Did you know we produce more than 160 million containers per day?

  Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy.

  Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible.
  We believe that the success of our business depends on the success of our people.

  We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated.

  Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!

  Ardagh Group is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
  

• About the company

  We are a global leader in glass and metal packaging solutions for the world’s biggest consumer brands. We operate 109 facilities across 22 countries.

Notice