• Job Description

  Req#: JP-005301075

  Job Title: Quality Assurance Analyst

  
  

  Job Description

  The Quality Assurance Analyst is responsible for supporting compliance with agency standards, systems, funder regulations, and accrediting body regulations. The role involves promoting high program standards, excellence, and client satisfaction within the agency.

  Responsibilities

  • Monitor and audit programs and processes in accordance with agency, funder, accrediting, licensing, and regulatory requirements.
  • Assist administrative and program departments with funding and government regulations, contract requirements, agency policies, and standards.
  • Coordinate and prepare programs for funder and accrediting body monitoring evaluation and audits, participating in both internal and external quality audits.
  • Conduct routine internal audits and reviews to ensure ongoing and effective compliance.
  • Collaborate with agency leadership to improve internal controls and compliance, providing written and verbal reports on compliance status.
  • Maintain knowledge of program, funder, and accrediting standards to ensure compliance.
  • Provide technical and administrative support for the Quality Assurance Department.
  • Conduct program audits and case file reviews of Case Management and Energy Assistance systems to monitor data quality and accuracy.
  • Work with program managers and supervisors to implement corrective action plans supporting data quality.
  • Assist with orientation and in-service training to staff on the use of the Case Management system.
  • Monitor and review data collection processes to ensure quality data, documenting that processes and data entry meet agency standards.
  • Prepare and develop reports and analysis of data.
  • Provide administrative support related to multiple agency data systems.
  • Coordinate the annual agency risk assessment and support management in identifying and addressing risks.
  • Assist the Director with formulating, implementing, and monitoring corrective actions to ensure program improvement.
  • Develop and revise program and agency policies and procedures, creating new ones as needed.
  • Work flexible hours, including evenings and weekends, as necessary.
  • Perform other related duties as assigned.

  Essential Skills

  • Detailed-oriented with the ability to ensure all data is up-to-date.
  • Strong time management skills to prioritize work and meet deadlines.
  • Comfortable using different software and interpreting data.
  • Experience in case management, compliance management, program auditing, and child services.
  • Proficiency in Microsoft Office applications, including Word, Access, and Excel.
  • Excellent verbal and written communication skills.
  • Ability to work independently and with diverse groups.
  • Internet research skills and ability to learn funder-specific software.

  Additional Skills & Qualifications

  • Bachelor’s degree in Human Services, Social Work, Public Policy, or related field preferred.
  • Three years of experience in a public or non-profit social services or public health agency in regulatory compliance, quality assurance, case management, or health/social services information management.
  • Valid driver's license required; some use of personal vehicle needed.

  Work Environment

  The position is based in an office setting, working Monday through Friday from 8:00 AM to 4:00 PM, totaling 35 hours a week. The team currently consists of 6 members. The role requires the use of Excel and internal software. This opportunity offers great tenure, the ability to move up the ladder, cross-training through different departments, and the chance to make the role your own.

  Pay and Benefits

  The pay range for this position is $21.52 - $27.00/hr.

  Eligibility requirements apply to some benefits and may depend on your job
  classification and length of employment. Benefits are subject to change and may be
  subject to specific elections, plan, or program terms. If eligible, the benefits
  available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

  Workplace Type

  This is a fully onsite position in Hartford,CT.

  Application Deadline

  This position is anticipated to close on May 28, 2025.

  About Aston Carter:

  Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

  The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• About the company

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