Join the people helping people.

On January 1, 2024, PSCU and Co-op Solutions became a single entity – combining two talented teams with the same mission – both built on the foundation of the “people helping people” credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It’s an exciting and pivotal point in both legacy companies’ journeys!

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

PSCU is a proud recipient of the 2023 Gallup Exceptional Workplace Award and has been named to the Forbes list of America’s Best Midsize Employers 2023! These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve and foster a highly engaged workforce.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

The Quality Assurance & Compliance Specialists provide support to the Risk Business Unit to ensure that the overall compliance and quality of services provided meet and exceed customer and client expectations.

This role is responsible for the evaluation of the products and services, measured through adherence to established policy and procedure standards as well as provide individualized employee feedback. Compliance audits are conducted to ensure third party vendor guidelines, all Regional Networks and Card Brands are compliant within detailed guidelines and adhere to all applicable Federal Regulations (Reg E and Reg Z, etc.).

• Facilitate interaction between Compliance, Quality Assurance and clients to ensure all employees complete Reg Z and Reg E training and audit cases to ensure they were handled in a timely manner.
• Document employee performance in relation to established policies and procedures within the QA and Coaching platforms and report trends to leadership.
• Provide reporting and recommend process improvement solutions and assist with communication to the departments.
• Detect and investigate general areas of vulnerability and inefficiency to recommend procedures, controls, and tools to reduce risk and increase efficiency.
• Assist in the production and timely distribution of reports on compliance and quality of service and customer impact to leadership.
• Coordinate calibration sessions with third party groups to review trend analysis and assist with closing the gaps on problems identified.
• Provide information needed for projects during implementation of new business requirements.
• Participate in new hire presentations to train on the QA system.
• Educate Mangers/Supervisors/Reps on how to use QA platform and/or troubleshoot questions about platform.
• Perform other duties as assigned.

Position Specifications

• High School education or equivalent combination of education and experience required.
• Associates Degree preferred.
• Two (2) years' experience within supported business unit operational teams (Fraud Detection, Collections, Disputes, Fraud Management, Risk Analytics) required.

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, Trust, and Diversity, Equity, & Inclusion
• Thorough knowledge of CallPro, Falcon Fraud, FDR, First Track, Case Pro, STAR Network, ActOne strongly preferred
• Thorough knowledge of card industry standard methodologies, Regulation Z, E, and Visa and MasterCard chargeback regulations preferred
• Ability to communicate well in both written and oral formats with individuals or groups and facilitate discussions as needed
• Proficiency in MS Windows software; Word and Excel spreadsheet applications
• Demonstrate the following competencies: Interpersonal skills, customer sensitivity, fact finding ability, and experience with problem solving
• Strong organizational, time management and analytical skills required
• Exercise discretion and good judgment, make decisions, analyze details and adjust to change
• Prioritize tasks, handle confidential data, work in a fast-paced, production-based environment and meet critical deadlines

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Specific vision abilities required by this job include close vision
• Ability to occasionally lift/move up to 25 pounds
• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:

to

*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

• Beautiful, state-of-the-art campus

• Endless opportunities for advancement

• Competitive wages

• Generous paid time off and paid holidays

Our benefits package includes:

• Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services

• Dental and Vision

• Basic and Optional Life Insurance

• Company Paid Disability Insurance

• 401 k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Legal Plan

• Pet Insurance

• Adoption Assistance Plan

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Mental health and Well-being: Virtual mental health support and resources

• Tuition Reimbursement

• Wellness program

• Back-up child care program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

PSCU is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a PSCU location, employee attentiveness and cooperation with PSCU Employee Safety Workplace Protocols is critical.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check , valid driver's license, and proof of insurance at time of hire and annually.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

PSCU is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.