Quality Assurance Consultant

Location: Glasgow or Perth

Salary: up to £38,000

Are you a Quality Assurance professional with experience in the Claims, Insurance or Financial Services sectors with a keen attention to detail and data reporting/analysis skills? Due to growth, we have an exciting new opportunity to join our Home Claims teams in Glasgow or Perth – we are looking forward to receiving your application!

A bit about the job:

As a Quality Assurance Consultant working with Aviva’s Home Claims business area, you will be accountable for completing quality assurance audits on Personal Lines Home Claim files. This will include conducting deep dive activity into areas of concerns which have been agreed with business area leads. You will regularly report on audit findings and present them at forums with key stakeholders to drive forward required actions and improvements.

Responsibilities of the role will include:

• Quality Assurance audits

• Deep dive activity into areas of concern, agreed with business area leads

• Reporting of thematic observations and presentation of assurance findings at key forums

• Coaching and feedback

• Quarterly planning of assurance activity to support the Assurance Lead

• Insightful analysis and reporting of QA outputs

• Support technical audit activity as required for broker/supplier audits

• Calibration of audit activity within own team and supporting areas e.g. offshore

Skills and experience we’re looking for:

• Property Claims technical and process knowledge preferred

• Analytical with excellent attention to detail

• Planning and organisation – an independent and proactive worker

• Relationship and stakeholder management at leader and senior leader level

• Data analysis, reporting and presentation skills

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary up to £38,000 - depending on location, skills, experience, and qualifications

• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please an email to Balazs.palcsek@aviva.com