Enbridge
Quality Assurance Customer Care Operations Sr Analyst
This job is now closed
Job Description
- Req#: 63353
Employer Industry: Gas and Energy Services
Why consider this job opportunity:
- Competitive salary up to $80,000
- Opportunity for career advancement and growth within the organization
- Flexibility with Enbridge's FlexWork (Hybrid Work Model)
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience
- Strong focus on diversity and inclusion
What to Expect (Job Responsibilities):
- Monitor and evaluate customer calls and transactions using quality assurance models
- Apply quality standards consistently for all Customer Care representatives
- Analyze results, identify areas of improvement, and make recommendations to management
- Support the assessment and reporting of Quality Assurance results
- Participate in the creation of quality assurance policies, procedures, and metrics
What is Required (Qualifications):
- Related university degree preferably in Business with a minimum of 2-3 years customer care experience or a combination of related certification and a minimum of 5 years directly related experience
- Strong analytical skills
- In-depth knowledge and experience with SAP CIS
- Proven customer service experience
- Excellent communication and organizational skills
How to Stand Out (Preferred Qualifications):
- Experience working in a highly regulated industry
- Knowledge of Ontario energy market (gas/electricity) and customer policies/rules/requirements
#GasandEnergyServices #QualityAssuranceAnalyst #HybridWorkModel #DiversityandInclusion #CustomerExperience
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Enbridge Inc. is a Canadian multinational energy transportation company based in Calgary, Alberta.
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