• Job Description

  Req#: 49415

  Position Number: 22102053
  County: Pulaski
  Posting End Date: 05/27/2025
  Anticipated Starting Salary: $36,155.00
  OP
  

  Functional Job Title: Contract Support Analyst

  This position is responsible for multiple contract support functions, including maintaining the archive of contract and purchase order documentation, contributing to second-party quality reviews, facilitating AASIS vendor maintenance, supporting P-card and T-card processes, and facility lease payment mechanisms for the Office of Procurement and all Division Clients.

  Preferred Qualifications:
  Two (2) years of experience working with document imaging and storage systems, preferably with eDoctus.
  Two (2) years of experience providing excellent customer service.
  One (1) year of experience in purchasing, contracting, procurement, or associated area.
  Excellent written and verbal communication skills.
  Excellent organizational, planning, and prioritization skills.
  Proficiency in Microsoft Word, Excel, Outlook, and Adobe Acrobat Professional

  leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

  Position Information

  Class Code: X136C

  Grade: GS06

  FLSA Status: NON-EXEMPT

  Salary Range: $36,155.00 - $57,668.00

  Summary

  The Quality Assurance Reviewer is responsible for reviewing and analyzing client case records to determine eligibility for assistance programs and processing cases in a timely and efficient manner. This position is governed by state and federal laws and agency/institution policy.

  Functions

  Receives, reviews, and verifies cases and case records, regarding food stamps, child care support, Medicaid, employment, welfare payment history, unemployment insurance claims, and child support enforcement. Interviews clients, by telephone, mail, and in person in their homes. Verifies eligibility and responsibility factors by noting surroundings, living arrangements, and lifestyle. Interviews family members, neighbors, and school personnel. Contacts and/or visits banking institutions, insurance companies, schools, and employers to verify available resources. Researches court and courthouse records, including tax and real estate records, child support payments, and wills, to determine additional resources, income, and assets. Documents and reviews information collected during field investigation and ensures compliance with state and federal laws in determining client eligibility. Prepares summary of case findings to explain reasons for changing eligibility; processes overpayments and refers suspected fraud cases; and, closes cases that are determined not eligible for a program service. Conducts provider training as required. Performs other duties as assigned.

  Dimensions

  None

  Knowledge, Skills and Abilities

  Knowledge of training principles and practices. Knowledge of subject area being taught. Knowledge of state and federal laws and agency policies and procedures relating to eligibility for assistance programs. Knowledge of basic mathematics. Ability to interpret and apply eligibility guidelines and regulations. Ability to interview, investigate, and document information pertinent to eligibility determinations. Ability to analyze case records to determine compliance with program specifications and recommend appropriate remedial action. Ability to prepare and present oral and written information and reports. Ability to input and retrieve data from a computer.

  Minimum Qualifications

  The formal education equivalent of a bachelor's degree in sociology, psychology, or a related field; plus one year of experience in social service related work. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

  Licenses

  None

  The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

• About the company

  Arkansas is a state in the South Central region of the United States, home to more than three million people as of 2018.

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